Customer Service Representative 1 - SCM MV

Customer Service Representative 1 - SCM MV

Company

Safran Cabin Materials

Job field : Customer services and support

Location : Marysville , Washington , United States

Contract type : Permanent

Contract duration : Full-time

Required degree : High School Diploma/GED Equivalent

Required experience : More than 3 years

Professional status : Administrative staff

Spoken language(s) :

English Fluent

Salary range : USD 33,870-43,400

# 2024-139596

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Job Description

Safran Cabin Materials located in Marysville, WA is recruiting for a:

Customer Service Representative 1

7:00am to 3:30pm M-F

The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. The Customer Service Representative works in coordinating, supporting and improving the commercial process and positively influence customer happiness. The Customer Service Representative is responsible for coordinating day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the customers. They update changes of order dates and ensure adherence with contractual obligations. The Customer Service Representative is accountable to performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed.

Job duties include but are not limited to

Receive and process intercompany purchase orders.

Accurately process customer transactions such as orders, quotes, invoices or returns.

Provide accurate information regarding availability, lead times, special orders, etc.

Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.

Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.

Identify trends in customer satisfaction or dissatisfaction.

Manage time effectively, meet personal goals and work effectively with other members of the team.

Communicate to the purchasing & planning departments unexpected increases or decreases in demand for products.

Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software.

Follow company policies and procedures.

Present a professional image at all times to customers and vendors.

Active participation in operational improvement activities.

Other task as needed and flexibility is key.

Willing to work overtime as needed.

Complementary Description

Safran Cabin headquarters are in Huntington Beach, California, with a global presence of over 10,000 employees at 39 sites. Site locations are in the United States, Mexico, Brazil, Canada, Germany, France, Czech Republic, the Netherlands, Tunisia and Thailand. Safran Cabin serves over 400 airlines and leasing companies globally and delivers to all airframe OEM manufacturers with a heritage spanning over 80 years in the industry.

Safran's Corporate Social Responsibility (CSR) goes beyond our facility walls. We value and support the communities where we live and work. One of Safran's values and CSR pillar is Corporate Citizenship that helps drive economic, social and cultural progress by sharing our gifts with those around us.

• Your Career: Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.

• Your Development: Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.

• Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, Safran Perks with BenefitHub - Employee Discounts & Rewards Marketplace for consumer products/services and more!

Job Requirements

Qualifications

Level 1

Education: High school diploma required; Bachelor's degree preferred

Experience: 2-3 years of data entry experience

Computer: Proficient in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.

Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines

Description: Entry-Level position within job role.

Level 2

Education: High school diploma required; Bachelor's degree preferred

Experience: 4-5 years of data entry and customer service experience

Computer: Intermediate skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.

Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines

Description: Mid/Intermediate-Level position within job role.

Level 3

Education: High school diploma required; Bachelor's degree preferred

Experience: 5+ years of data entry and customer service experience

Computer: Advanced skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.

Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines

Description: Senior-Level position within job role.

The above declarations are not intended to be an all-inclusive list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job, rather, they are intended only to describe the general nature of the job.

Safran Cabin Materials requires a criminal background check and drug screen to be completed and passed for all positions.

Locate your future workplace

12806 State AvenueWA 98271

Marysville

Washington United States

Copy Address

83,000

employees worldwide

27

Number of countries where Safran is located

35

business area families

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Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.