Customer Service Representative 3 Positions Available

Description

THREE POSITIONS AVAILABLE

Hours 8:00am-5:00pm Monday thru Friday possibility of 2.00 hours of overtime per week

We are inviting applications for the role of a Customer Service Representative in the insurance industry, to be based in Chattanooga, Tennessee. This role primarily entails managing customer inquiries related to credit applications and maintaining accurate records in our database.

Responsibilities include

• Receiving, investigating, and resolving all customer inquiries in a timely and accurate manner.

• Ensuring all customer communication is clearly documented.

• Educating customers to ensure resolution is achieved on first contact.

• Interacting with customers through various channels such as Chat, Phone, and Email.

• Performing data entry tasks related to customer service.

• Demonstrating proficiency in Microsoft Office (Outlook, Word, and Excel) to accomplish tasks.

Requirements

MUST have a high school diploma / GED equivalent.

• Proven experience in a customer service role, preferably within the insurance industry

• Proficiency in handling inbound and outbound calls

• Strong skills in Microsoft Word and Excel

• Experience in a call center environment would be advantageous

• Ability to provide exceptional customer service and resolve customer issues effectively

• Excellent written and verbal communication skills for email correspondence and phone interactions

• Experience in data entry and order entry tasks

• Ability to work in a team environment and collaborate effectively with colleagues

• Strong problem-solving skills and ability to make decisions under pressure

• High level of accuracy and attention to detail in all work

• Ability to maintain confidentiality and handle sensitive information with discretion

• Demonstrated ability to adapt to new technologies and learn new systems quickly

• Willingness to undertake further training as required to keep skills up to date

****All applicants must undergo background screening, drug screening, and verification of past employment for consideration

Experience in Insurance or healthcare would be a huge plus combined with customer service/call center experience.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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