Customer Service Representative

Description

The Customer Service Representative (CSR) will assist customers and interface with various internal departments including Sales, Accounting, Shipping and Production, ensuring excellent service is provided. Assists customers via phone, live chat, and e-commerce with questions regarding products, pricing, order details and first level technical assistances.

Must Haves

• High school diploma or GED required. Bachelor's Degree preferred.

• Minimum 1-2 years of customer support experience required.

• Intermediate knowledge of Microsoft Office Suite is required

• Experience with customer database software, i.e. MS Navision and MS CRM preferred

Skills

Customer service, Data entry, Customer support, Microsoft office, Customer service call center, Bilingual, Inbound call

Top Skills Details

Customer service,Data entry,Customer support,Microsoft office

Additional Skills & Qualifications:

• Excellent verbal and written communication

• Ability to handle high call volume

• Excellent attendance and punctuality

• Must be able to use discretion and independent judgement

• Must be able to work in a team environment

• Must be able to pay close attention to details

• Must be able to adapt and flex to a changing environment

Experience Level

Entry Level-Contract

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.