Customer Service Representative

Description

Understand the skill level of the technicians, the needs of the customer, and be able to match them for maximum results

Contact customers to inform them of the technicians estimated time of arrival

Keep customers informed of any changes that affect them

Understand how to create a schedule and efficiently use the software

Develop contingency plans for busy times; optimize the schedule

Prepare for the next workday (supplies, technicians in place, etc.)

Schedule Service Calls

Skills

Customer service, call center, Customer support, dispatch customer service, dispatch

Additional Skills & Qualifications:

Dispatching

Call Center

Customer Service

Inside Sales

Inbound Scheduling

Experience Level

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.