Customer Service Representative

Description We are seeking a diligent Customer Service Representative to join our team in Cincinnati, Ohio. This role offers a contract to hire employment opportunity in the telecom industry, where you'll be responsible for handling customer inquiries, managing incoming leads, and ensuring customer satisfaction.

Responsibilities

• Manage incoming customer internet leads, ensuring efficient and timely responses.

• Field and respond to customer inquiries, providing excellent service at all times.

• Answer questions about our products, services, and sales incentives, providing accurate and comprehensive information.

• Set appointments for the sales staff, coordinating schedules and ensuring smooth communication.

• Make follow-up calls and emails on a daily basis, maintaining contact with customers and addressing any concerns or queries.

• Return to any unsold customers to ensure they have the information they need to consider a purchase.

• Leverage tools such as Microsoft Excel and Word to organize and track customer interactions.

• Utilize customer service skills to enhance customer experience and satisfaction.

• Employ data entry skills for order entry and other related tasks.

• Utilize both inbound and outbound calls to communicate with customers effectively. Requirements - Proficient in Microsoft Excel and Microsoft Word

• Experience in a call center customer service role

• Ability to handle inbound and outbound calls

• Strong customer service skills

• Competence in data entry and order entry tasks

• Experience in managing email correspondence professionally

• Ability to schedule appointments effectively and efficiently

• Proven experience in answering inbound calls promptly and professionally

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and multitask effectively

• Strong problem-solving skills and the ability to handle customer complaints or issues

• High level of accuracy and attention to detail in all work

• Ability to work collaboratively in a team environment

• Willingness to learn and adapt to new technologies and systems

• High school diploma or equivalent; further education in a related field will be considered a plus.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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