Customer Service Representative (Claims Specialist) On-Site

Job Title

Customer Service Representative (Claims Specialist) On-Site

Job Description

The Customer Service Representative (Claims Specialist) On-Site position performs off-line tasks in direct support of production associates. This position does not interface with customers directly.

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " World's Best Workplaces ," " Happiest Employees ," and " Best Companies for Career Growth " awards every year? Then a Claims Specialist/Customer Service Representative position at Concentrix + Webhelp is just the right place for you!

As a Customer Service Representative (Claims Specialist), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, united as our "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix + Webhelp, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative (Claims Specialist), you will:

• Utilize standard procedures when dealing with problems or performing research; may need to use judgment to select from a variety of pre-determined options to resolve problems or perform research

• Communicate effectively with individuals/teams in the program to ensure high quality and timely resolution

• Prepare complete and accurate work including appropriately notating accounts as required

• Maintain basic knowledge of client products and/or services

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Claims Specialist) role include:

• A high school diploma or GED is required , and you must be at least 18 years of age. College degree is preferred but not required.

• Ability to work in a fast-paced environment and prioritizes work to meet multiple deliverables and deadlineswith extreme attention to detail and ownership.

• Claims Processing experience ( preferred )

• Advanced Computer proficiency (including knowledge of windows-based applications) along with excellent written and verbal communications and typing skills required.

• Demonstrates excellent communication skills and abilities to have critical conversations with individuals while maintaining a professional environment.

WHAT'S IN IT FOR YOU?

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

• Base Wage: $15/hr. Opportunity for monthly performance incentives

• Endless career opportunities and clear paths for career development

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with

• Inclusive perks and benefits

• Great culture

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their "employer of choice."

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location

USA Greenville SC - 2006 Wade Hampton - Bldg III

Language Requirements

Time Type

Full time

?Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (~~~/)

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here (~~~) .

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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If you wish to review the Affirmative Action Plan, please click here (~~~) .