Customer Service Representative

As a Customer Service Representative you will serve as a primary customer contact and deliver Stellar customer care through accurate order entry, problem resolution and organizational support. You will also be responsible for maintaining customer accounts, coordinating communication between the customer, Sales Team, Supply Chain Team and other internal staff, to maintain a high level of customer satisfaction.

Description

• Confirm customers' weekly orders and provide price quotes.

• Promote new and existing products to customers.

• Resolve and maintain customer accounts.

• Coordinate communication between the customer, Sales Team, and other internal staff to maintain a high level of customer satisfaction.

• Responds to inquiries received through phone, email, B2B and/or written correspondence from both external and internal customers.

• Resolves all billing and order issues.

• Devotes time necessary to fully understand customers' business; displays a genuine interest in each customer's specific business needs, including product stocking requirements/forecasts, document support (SDS, C of A), etc.

• Seeks opportunities to exceed customer expectations while creating win-win situations by balancing the needs of both the customer and company.

Hours: Monday - Friday, first shift

Additional Skills & Qualifications:

• Ability to identify the needs and preferences of assigned customers and to coordinate with internal support functions to meet customer needs.

• Ability to successfully research and resolve customer issues in an accurate, thorough and timely matter with minimal assistance.

• Ability to travel for training and relationship-building (10%).

• Need to be a problem solver, attention to detail, organized

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.