Customer Service Representative

Now Hiring: Customer Service Representative in Honolulu

This position is onsite only (Remote Not Available)

Salary Range: $20/hr

Full Time: Monday - Friday 8AM - 5PM

Under the supervision of the Customer Service Manager, the Customer Service Representative responds to customer inquiries, resolves issues, and provides information about eligibility, benefits, and claims information through incoming/outbound calls, walk-ins, and written or electronic correspondence.

Essential Duties and Responsibilities:

• • Respond to phone inquiries regarding eligibility, benefits, claim status, and other plan information/issues efficiently and timely.
• • Coordinate benefits with Medicaid and other insurance carriers via phone and process simple claim adjudication when necessary.
• • Provide written responses to Customer Care emails.
• • Provide back-up support for Claims Processing with data entry and adjudicate claims up to Level 2 as required.

Other Duties & Responsibilities:

• • Adhere to established document policies and procedures.
• • Accomplish special projects as assigned.
• • Complete routine administrative tasks.
• • Service walk-in customer inquiries.
• • Perform other miscellaneous duties and responsibilities as assigned.

Minimum Qualifications and Experience:

Education

• High School Diploma or its equivalent.

Experience:

• • At least one year of clerical experience, customer service, or sales, or any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.
• • Preferred experience working in a high call volume work setting.

Apply Today!

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (~~~) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.