Customer Service Representative I

We are in need of a Custer Service Representative for our manufacturing company located in the Swannanoa area. Below you will find the job description.

Summary:

The main function of a customer service representative specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.- Refer unresolved customer grievances to designated departments for further investigation.- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.- Ability to work independently and manage ones time.- Ability to accurately document and record customer/client information.- Previous experience with computer applications, such as MS Outlook or data entry software.

Education/Experience:

• High school diploma or GED preferred.

• 2 years plus- customer service related experience required.

If your still seeking employment, please reply back with a revised resume.

Don't delay, Apply today!

Pay Details: $19.10 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ~~~

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.