First Student • Kalamazoo, MI 49048
Job #2677043417
First for a reason
First Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.
$16/HR
Friendly Office Environment
Vast Opportunities for Advancement
No Working Nights
Effectively communicate with internal/external customers, providers, and client as needed in order to provide exceptional client service
Use programs to research and analyze complaints, incidents, and concerns
No-show validations
Trapeze bookings for inbound reservation calls
Dispatch inquiry support
To qualify as a Customer Service Representative, you'll need:
A minimum of a High School diploma or GED
Exceptional customer service skills with professional, customer-focused telephone etiquette
Excellent communication and negotiation skills, with the ability to promote teamwork and cooperation
Proficient in time management and multi-tasking
Must be able to work flexible hours
To excel at client service
Proficient in Microsoft Word, Excel and Outlook
Ability to learn dispatch and scheduling applications
Ability to sit for extended hours in an office environment
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request ~~~ .
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