Customer Service Representative

Description

• Process sample orders as requested.

• Open and maintain customer accounts by recording account information.

• Manage incoming inquiries.

• Responsible for fielding and referring calls and messages to and from territory managers, product managers, and customers.

• Resolve product or service problems by clarifying the customer's complaint; determining the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Follow communication procedures, guidelines and policies

• Go the extra mile to engage customers

• Greet customers warmly and ascertain reason for calling

• Act as the company gatekeeper

• Work with customer service manager to ensure proper customer service is being delivered

• Handle and communicate changes in policies.

• Works closely with Shipping and Export departments to insure all documentation is accurate and meets customs and customer requirements

Skills

Customer service, Customer support, inbound call, csr, bilingual

Top Skills Details

Customer service,Customer support

Additional Skills & Qualifications:

• Proven customer support experience

• Strong phone contact handling skills and active listening

• Familiar with CRM/JD Edwards software a plus

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and computer skills

• Ability to multi-task, prioritize and manage time effectively

• High school diploma or equivalent; college degree a plus

• Must be able to effectively communicate both verbally and in writing.

• Strong ability to interact in a team environment.

• Experience with export processing is a plus.

Experience Level

Intermediate Level

Schedule

The schedule for this role is M-F 8am-5pm so no overnights and no weekends!!!

THIS ROLE IS FULLY ON-SITE AND WILL REQUIRE YOU TO COMMUTE TO AND FROM THE MOORESTOWN, NJ FACILITY.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.