• Accounts Specialist

    Kelly Services Orlando, FL 32806

    Job #1821795185

  • Kelly Services is seeking a Accounts Specialist for a Medical device manufacturer.

    • Pay- $20-$23/hour

    • Mon-Fri 8am-5pm

    • Estimated Start Date- ASAP

    Basic Function:

    The Accounts Specialist will be responsible for special portfolio accounts in managing billing, reconciliation and collection, and anything that is related to administrative duties, reports, and resolving issues. Provides "best in class" customer support by assisting customers with returns while using a consultative approach. Supplement the sales force by providing product and sales support. Act as a contact for specialized customer inquiries for pricing, order follow up, and making recommendations that are in the best interest of our customer and the customer's patients.

    Responsibilities:

    • Responsible for maintaining reoccurring revenue for services such as Empower, OPS, proApp, and Design Studio

    • Run and reviews aging, and identifies the accounts to be contacted

    • Contacts customers regarding past due balances and or changes in their shipping status

    • Prepares and reviews accounts with the A/R Manager. Recommends accounts for collections or to be reserved for potential bad debt loss

    • Collects past due balances via telephone or written requests, which includes but is not limited to final demand letters

    • Establishes a fair but equitable payment schedule for slow paying customers

    • Coordinates with customer service and sales the processing of orders for customers on ship hold.

    • Performs reconciliation of accounts

    • Ability to gather and interpret the necessary credit information needed to assign an appropriate credit line

    • Interface with the sales and customer care team in effort to mitigate and resolve all customer disputes, cash flow concerns or any collection issue, which delays timely payment

    • Provide exemplary judgment and decision making related to daily orders release

    • Act as a consultant to customers and be prepared and willing to assist with the following deliverables when necessary:

    a. Technical product knowledge

    b. Pricing

    c. Recommendations for other products and/or services

    • Provides a differentiated customer experience through excellent written and verbal communication

    • Makes outbound calls to existing customers to maintain relationships and protect revenue as directed

    • Support sales force efforts by offering recommendations of ancillary products. Inform customers of new products, and product enhancements

    • Exercises good use of company funds and property within the set guidelines. Maintains an honest and professional attitude as the company's representative at all times

    • All employees must maintain stellar knowledge from the general training they will receive

    • Contributes to a safe working environment by maintaining own workspace and reporting any potential hazards

    • Shows mastery in Microsoft Office products (Windows, Word, Excel, and Access) and Navison for daily activities

    • Ability to prepare clear, concise, and grammatically correct correspondence both internally and with customers

    • Helping to solve problems, manage change and improve efficiency of both the facility, and its customers

    • Work with clients to help improve their processes and procedures integrating proApp, Design Studio, and Empower into their work systems

    Qualifications:

    • B.S degree with two years of college coursework in business, medical terminology, or science desirable.

    High School graduate and 3-5 years' experience as a customer service representative or

    3-5 years experience in the medical field may be substituted for college coursework

    • Spanish Preferred not a requirement

    • Mastery of the Microsoft Office Suite

    • Basic knowledge of accounting terms and transactions

    Questions- Reach out to ~~~

    Resumes are best uploaded in PDF or Word attachments. Applicants that meet the qualifications and skills for this position will be considered and called for a phone interview with me. Always check your spam and/or junk mail for correspondence.

    Why Kelly ® ?

    You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

    About Kelly ®

    At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

    Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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