Customer Service Representative

Teksouth, a leading provider of technology and consulting solutions for government agencies, is seeking a skilled Customer Service Representative to support Military Pay, Civilian Pay, Travel Pay, and Case Management System (CMS) functions for Air Force clients.

RESPONSIBILITIES

• Use Joint Military Pay System to respond to military members' pay inquiries and input transactions to members' satisfaction.

• Prepare necessary documents for PCS inbound and outbound personnel on entitlements, including establishing BAH and stopping old entitlements.

• Use Defense Civilian Payroll System to respond to civilian members' pay inquiries and input transactions to members' satisfaction.

• Use Defense Travel System to assist members/employees with DTS authorizations and vouchers, answer questions concerning travel entitlements, and prepare documentation for DOHA claims.

• Work with Air Force Financial Service Center on manual travel/PCS vouchers and review/correct any voucher rejections.

• Use Case Management System to prepare cases on members and follow up with other organizations on case status, close cases that have been completed within 45 days, and submit CMS cases within 5 days of FSO submittal.

• Monitor and respond to an automated call distribution system from the 11CPTS customer base in respect to the above skillsets.

• Provide support for the front counter.

• Establish rapport with customers of all ranks, positions, and temperaments.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS

• Experience with DTS (Defense Travel System) and military travel

• Experience with Military Pay and related systems

• Experience with Civilian Pay and related systems

• Experience with WAWF (Wide Area WorkFlow)

• Air Force/DoD Customer Service experience

Teksouth is an employee-owned company. We offer a competitive salary and benefits package, including medical, dental, and vision insurance, a 401(k) match, and paid time off.

Teksouth values and engages the diversity of its teammates, customers, and business partners.

~~~

We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.