Customer Service Representative

Job Description:

Job Description

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world's largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at www.dxc.technology .

DXC Technology, a global company, is seeking experienced customer service representatives in its 24/7/365 Wayne, Pennsylvania Call Center for various shifts. The Call Center supports both Commercial and Retail Credit Card clients. The ideal candidates will have at least one year of continuous service in the financial services industry or in a Call Center environment.

Essential Job Functions

• The Customer Service Representative will work third shift and be part of a team in a 24/7/365 Call Center.

• The representative will be responsible for answering inbound phone calls and emails from Cardholders, Program Administrators, and Client Personnel related to Commercial Credit Cards and Retail Debit Cards, in order to resolve inquires and disputes.

• The representative may also work with the web-based tools of MasterCard and Visa to effectively monitor possible fraudulent use of Commercial Credit Cards.

• The representative will provide friendly customer satisfaction while leveraging problem identification and conflict management skills to resolve client and customer concerns, in order to retain customer loyalty.Using a case tracking system, the representative will create and resolve customer inquiries and disputes received through phone calls and emails.

• The representative will have ability to adhere to schedules, policies and procedures and have reliable transportation.Ability to work flexible shifts and overtime, if necessary.Ability to interact with people through problem solving.

Basic Qualifications

• Meets educational requirements;

• High school diploma or equivalent with 1 year of continuous Call Center or Financial Services industry work experience.

• Strong attention to detail.

• Demonstrated previous Customer Service experience.

• High school diploma or G.E.D.

• Two or more years of customer service or other telephone experience

• Experience working with organizational functions and personnel

• Experience working with fax machines, computer software, and telephone technology

• Experience working with and skilled in the use of help desk software

Other Qualifications

• Business and analytical problem solving skills

• Communication skills

• Ability to work independently

• Ability to follow oral and written directions

Work Environment

• Office environment

• Shift work Overnight Wednesday through Saturday from 8pm EST to 7am EST

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities