Customer Service Representative

Adecco Permanent Recruiting is representing our client, a leading provider manufacturer in the Wake Forest, NC area and seeking an Inside Sales/Customer Service Rep.

NOTE THIS IS 100% ON-SITE, NO REMOTE OR HYBRID OPTION.

About You

As an Inside Sales/Customer Service Representative, you'll be pivotal in ensuring customer satisfaction through effective communication and problem-solving. Strong ERP system knowledge and interpersonal skills are essential for success in this fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, providing accurate information about products and orders.

• Process orders efficiently using the company's ERP system.

• Collaborate with the sales team to support business growth and maintain customer relationships.

• Address customer concerns professionally and ensure timely resolution.

• Maintain product knowledge to assist customers effectively.

• Utilize ERP system data to analyze customer trends and contribute to sales strategies.

• Assist with inventory management tasks.

Requirements

• Proven experience in inside sales or customer service.

• Proficiency in ERP systems and software applications.

• Excellent communication and interpersonal skills.

• Detail-oriented with strong problem-solving abilities.

• Ability to work independently and collaboratively.

Physical Demands

• Regularly required to sit, stand, walk, bend, and lift objects of up to 10 lbs.

Pay Details: $23.00 to $27.00 per hour

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.