• Customer Service Representatives and Sales Specialists

    Concentrix Jacksonville, NC 28541

    Job #1970001523

  • Job Title:

    Customer Service Representatives and Sales Specialists

    Job Description

    Due to COVID-19 this position requires you to work REMOTE and ONSITE. The position will start training in a work from home environment and if/when the impact of COVID-19 decreases, and companies are allowed to resume to their normal business, the position will move to our onsite facility in Jacksonville, NC.

    Due to COVID-19 this position requires you to work REMOTE and ONSITE. The position will start training in a work from home environment and if/when the impact of COVID-19 decreases, and companies are allowed to resume to their normal business, the position will move to our onsite facility in Jacksonville, NC.

    Essential Functions/Core Responsibilities

    Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)

    Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking

    Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

    Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

    Maintain broad knowledge of client products and/or services

    Prepare complete and accurate work including appropriately notating accounts as required

    Participate in activities designed to improve customer satisfaction and business performance

    Offer additional products and/or services

    Track, document and retrieve information in call tracking database

    Candidate Profile

    High school diploma with six plus months of customer service experience preferred

    Courteous with strong customer service orientation

    Strong computer navigation skills and PC Knowledge

    Ability to effectively communicate, both written and verbally

    Ability to learn including strong problem solving skills

    Dependable with proficient attention to detail

    Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

    Tolerance for repetitive work in a fast-paced, high production work environment

    Ability to work as a team member, as well as independently

    Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

    Able to rotate shifts, as needed

    We offer paid training and benefits

    Location:

    USA, Jacksonville, NC

    Language Requirements:

    Time Type:

    Full time