Customer Service/Sales Associate

Job Description

Position Purpose

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Service/Sales associates provide fast, friendly service by actively seeking out

customers to assess their needs and provide assistance. These associates

learn about products using our tools, and provide information to customers in

order to sell an entire project. Associates in this position will learn

how to greet, qualify, recommend and close every customer in their department,

and know how to handle basics in adjacent departments. Customer

Service/Sales associates maintain the in-stock condition of assigned areas, and

ensure it is clean, shop-able, and safe. Each associate has the responsibility

of providing a safe working and shopping environment by following all safety

policies & standards, completing specified safety training, immediately

correcting hazards & unsafe conditions or reporting conditions to the

Manager on Duty, and working safely as not to endanger themselves, co-workers,

vendors, or customers. These associates work in cooperation with their

Department Supervisor and other associates in their department as well as other

departments. Specific store departments may include Building Materials,

Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber,

Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position

types may include Department Sales, Lead Generator, Pro Account Sales, Sales

Specialist, Special Services, and Customer Order Specialist.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.