Customer Service Specialist

If you're an outgoing, personable, highly self-motivated, and an adaptable relations professional with excellent communication skills then a career with Eliot is perfect for you!

Eliot Management Group by Deluxe is looking for a Merchant Relations Specialist to join the team. We're looking for someone who posse's excellent customer service and that go get 'em attitude. Our merchants are our top priority so the perfect candidate would be a self-starter with an eye for problem solving.

If you say yes to the following questions then we are looking for you!

• Are you looking for an inclusive team that allows you to creatively problem solve?

• Do you have a knack for being detailed and responsive?

• Enjoy a fast-paced team environment allowing you to show off your multi-tasking skills?

We'll show you everything you need to know, we just need you to be willing to give our merchants the best customer service possible!

Job Functions:

• Outbound calls to merchants for QA, Equipment return reminder and Sales Leads for equipment upgrades or adding merchant accounts

• Prepare department reporting/trending on a daily/monthly basis.

• Assist Merchant Relations Manager with any other tasks as needed.

• Analyze, research, and respond to BBB Complaints, escalated Customer Service merchant complaints, attorney letters, UCC Levies, subpoenas/summons and social media reviews/complaints and negotiate settlements where applicable. Maintain BBB accreditation for multiple entities.

Basic Qualifications:Education and Experience: HS/GED and 4 years of experience.

• General PC proficiency and strong skills in MS Word, Excel, and PowerPoint

Preferred Qualifications:Education and Experience: Bachelors and 0 years

• Exceptional verbal and written communication skills as well as negotiation skills

• Excellent organizational skills, and comfort in communicating with all levels of management

• Dependable and self-motivated worker in a multi-task, fast-paced work environment

• Able to work independently and as part of a team to accomplish department goals

Additional Basic Qualifications

Must be 18 years of age or older

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster (https:////~~~/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ~~~ .