Customer Service Specialist

Description

Robert Half is currently assisting one of our clients in the North Miami area in their search for a Customer Service Specialist. Our client is a dynamic organization dedicated to delivering top-notch service to their customers.

Job Description

We are seeking a dedicated and customer-focused individual to join our client's team as a Customer Service Specialist. In this role, you will be responsible for addressing inquiries, resolving issues, and ensuring overall customer satisfaction.

Job Description

• Provide quotes, lead times, and product support to customers with a keen focus on accuracy and efficiency.

• Offer troubleshooting assistance for customer orders, account statuses, and any relevant issues that may arise.

• Utilize high-level Excel capabilities, including V-look ups, to analyze data and provide valuable insights and guides to support the sales team.

• Maintain meticulous records of sales trends to inform decision-making processes.

• Collaborate closely with account managers to ensure seamless communication and coordination.

• Stay abreast of new product and feature launches, ensuring the sales team is well-informed and equipped.

• Review pending orders and specific customer requests to uphold excellent customer service standards and enhance overall customer experience.

• Proactively suggest sales process improvements to optimize efficiency and effectiveness.

• Process customer orders, changes, and returns in accordance with established departmental policies and procedures.

• Work closely with the credit department to resolve disputed credit items swiftly and effectively.

• Provide timely feedback to company management regarding challenges or customer concerns, contributing to continuous improvement efforts.

• Foster strong partnerships with the sales team to exceed customer service expectations consistently.

Requirements

Requirements and Qualifications

• 2-5 years of proven customer service experience, demonstrating a commitment to excellence.

• Advanced proficiency in Excel, including V-look ups, to manipulate and analyze data effectively.

• Prior experience with computer systems, corporate phone systems, or switchboards.

• Demonstrated patience and empathy in dealing with confused or irate customers.

• Strong problem-solving skills and the ability to remain composed under pressure.

• Dedication to ongoing education about the company, its products, and services to provide informed support.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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