• Customer Service Specialist

    Baxter{"Country":"US","IsEmpty":false}

    Job #988666522

  • Are you looking for a career that matters?

    We believe every person deserves a chance for a healthy life, free from illness and full of possibility. We see a world full of healing, with viable care options available to those with limited choices today. We envision new ways of providing physicians, pharmacists and nurses with technologies that not only treat chronic diseases, but also work to prevent them. We're looking for team members who are motivated to learn, grow and innovate, while making a meaningful difference for millions of people around the world.

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    Summary

    Responsible for process related to customer service, including: orders handling, invoicing, claim service, reporting, projects and processes management.

    Essential duties and responsibilities

    1. Order handling:

    2. Order taking from Customer (mail/fax/phone)

    3. Customer order entry into JDE based on agreement, offers

    4. Products inventory level monitoring based on BO procedure

    5. Passing through of customer orders to warehouse application

    6. Invoice make out:

    7. Invoice make out in JDE

    8. Credit Note in JDE

    9. Sending invoice to Customer

    10. Claim service:

    11. Customer complaints settling

    12. Proactive action in order to settle Customers claim in line with Baxters procedures

    13. Cooperation with Customer:

    14. Order receipt

    15. Communicating Customers about product availability according to agreement and procedures

    16. Communicating customers about order handling status

    17. Reports creation in JDE

    18. Cooperation with Tender Team, Commercial Team, Finance, Supply Chain

    Qualifications

    • Previous experience in customer service (i.e. logistics)

    • Advanced knowledge of MS Office

    • Very good knowledge of English

    • Compliance with country specific requirement

    • Communicative, customer focused

    • Disciplined, independent in executing tasks but also a strong team player

    • Driven to deliver high quality service

    Equal Employment Opportunity

    Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

    EEO is the Law at ~~~

    EEO is the law - Poster Supplement at ~~~

    Pay Transparency Policy at ~~~

    Reasonable Accommodations

    Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to ~~~ and let us know the nature of your request along with your contact information.

    Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.

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