Customer Service Supervisor, Operations Management

What Operations Management contributes to Cardinal Health

Operations Management is responsible for strategic oversight and leadership direction within the operations function.

Job Summary

Responsible for directly supervising Customer Service staff that are performing order management for the manufacturers supported by the 3PL business.

Oversee the daily activities of the staff, supporting their growth and development within the company, assisting with the management of the manufacturers' accounts and collaborating with the other 3PLS departments.

Responsibilities

• Training employees; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems, and attend client meetings as necessary

• Hold employees accountable, sets priorities for the team to ensure task completion; coordinates work activities with other supervisors

• Handle any escalations and apply expertise to solve standard and non-standard problems within own area

• Makes decisions, often difficult and/or unpopular, by carefully weighing pros and cons and acting for the benefit of the work team; coaches/supports subordinates in their decision-making efforts

• Builds confidence and respect of others through a positive and energizing style

• Assists work team in the achievement of goals/ commitments; achieves own goals/commitments regardless of obstacles

• Builds customer relationships, interprets customer needs and assesses their business requirements

• Resolves day-to-day or routine problems using defined processes

• Works/brainstorms with work team and provides suggestions for solutions that contain the appropriate level of risk; ensures work team understands and supports the focus on operational excellence

• Actively builds relationships across functions/businesses that bring value to the company, encouraging the participation and perspectives of all team members, regardless of background; mentors and empowers others to achieve success

Qualifications

• High school diploma preferred; College Degree highly preferred

• 1-2 years of customer service related experience preferred

• Strong communication/customer service skills, (written and verbal) preferred

• Strong leadership skills preferred

• Intermediate Microsoft Office knowledge preferred

• Ability to sit for long periods of time in an open setting

• Demonstrate superior customer support talents

• Ability to prioritize multiple, concurrent assignments and work with a sense of urgency

• Stay organized by utilizing time management skills

What is expected of you and others at this level

• Coordinates and supervises the daily activities of operations, or business support staff

• Administers and executes policies and procedures

• Ensures employees operate within guidelines

• Decisions have a direct impact on work unit operations and customers

• Frequently interacts with subordinates, customers and peer groups at various management levels

• Interactions normally involve information exchange and basic problem resolution

Anticipated salary range: $65,500 - $93,500

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 06/10/2024 *if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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