Customer Services Representative

Customer Service Representative

Summary

Cognosante is a fast-growing company that provides multi-channel customer contact management solutions for clients in the US Federal Government and the commercial sector.

The Customer Service Representative provides information directly to customers via phone. The Customer Service Representative reports directly to the Customer Service Team Lead. This is an entry level position.

Must have schedule flexibility.

Must be able to pass both criminal background check and drug test if required by contract.

Positions could be temporary, full-time or part-time.

Most positions will be work from home.

Key Responsibilities:

• Taking inbound customer service calls

• Utilize scripts, standard operating procedures, and training materials to respond to inquiries in a courteous, timely and professional manner

• Provide accurate responses and documentation of inquiries and complaints from consumers

• Adhere to the Privacy Act as it relates to the confidentiality of information received

• Report problems that occur and assist with resolution

• Adhere to and support service level metrics that includes schedule adherence, average handle time, response accuracy and quality metrics

• Overtime may be required

• Regular and Predictable Attendance Required

• Maintain a current understanding of the Program's standard operating procedures, processes and Program policies as provided during training.

Required Qualifications:

• U.S. Citizenship required or Ability to work in the United State without restriction

• High School diploma or equivalent required

• Minimum 6 months customer service/secretarial/telemarketing experience required

Additional Skills and Qualifications:

• Ability to effectively work within established contractual turnaround times required

• Must have demonstrated excellent listening, interpersonal and leadership skills, and the ability to organize simultaneous tasks

• Proven ability to work as a team member is required

• Must receive a passing score on required training modules

Cognosante is an Equal Opportunity Employer

Minorities/Women/Disabled/Veterans/Disabled and other protected classes

We're solving Americans' health and safety challenges with technology, innovation, and purpose.

At Cognosante, we help improve how the nation delivers services to its citizens through innovation and transformation. We're committed to creating positive results with lasting impact, and are always looking for passionate people who share our values to join the Cognosante family.

Cognosante was founded to address a critical gap in the health IT market-the need for a smart, nimble company, unencumbered by legacy systems and unafraid to challenge accepted wisdom. We have been able to extend out impact beyond health and into security and social services. Our continued success is the result of our expertise and insights, combined with our actively fostering a culture that encourages diversity of people and ideas.

Every day, we help government agencies solve difficult problems. We're ensuring health professionals have accurate, secure, and timely health data so Americans get the healthcare they need. We help Federal and State agencies navigate healthcare reform and empower their technology transformations. We're addressing the social determinants of health to remove barriers to healthcare access. And, we're proud to help our military do its job more safely by leveraging stronger IT networks and using cybersecurity and biometrics technologies that replace outdated legacy solutions. We're also helping create more options for Veterans, active duty military personnel, and their families to obtain health services in their communities.

Passion for what we do. Pride in how we do it. At Cognosante we are all VIPS. We create value by being enterprising. We develop innovative ideas and solutions. We perform at our best and deliver results. We share achieved results and recognitions.

Are you ready to make a difference in the lives of millions? Join us.

Highlighted Benefits for Full-time Employees

•Medical • Dental • Vision • 401k • Flexible Spending Accounts • Paid Time Off • Work/Life Solutions • Pet Insurance

Cognosante is an equal opportunity employer (~~~) . We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email ~~~ . Cognosante is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ~~~ and let us know the nature of your request and your contact information.

T o all recruitment agencies: Cognosante does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our requisitions, any Cognosante email address, any Cognosante employee, or to any company location. Cognosante is not responsible for any fees related to unsolicited resumes.

COVID-19 isn't stopping our hiring process nor our business as (semi) usual. We're still reaching candidates, virtually and we're still working, remotely! Are you a self-starter who likes to work from home and is interested in this position? Apply today!

Quick tips on virtual hiring success:

• Test your tech -make sure your internet connection and video conferencing program are both working prior to your interview.

• Dress appropriately -dress for success and ensure your surroundings are tidy.

• Be prepared -do your homework, rehearse your responses to key interview questions, and prepare your own questions.

• Be personable -make eye-contact, smile often, and demonstrate enthusiasm for the role.

• Remove distractions -engage with the interviewer by removing all distractions, including your smartphone.