Customer Success Specialist

Do you enjoy working for a growing company who partners with Fortune 500 customers to ensure their success? What if you could join a team that's experiencing double digit growth by making a difference for our customers who rely on innovative fuel management software solution products? We are looking for a Customer Success Specialist who understands the value of nurturing customer relationships.

What You Will Do (Job Responsibilities)

• Strong customer relationships, customers who count on our products and services will experience the full value of our product and service offerings that have a direct impact on their business. You will be the focal point of contact for assigned customers across all solutions

• Lead regular strategic reviews with external customer stakeholders and keep a diverse set of internal companypersonnel up to date on current account status

• Drive members of the operations team to resolve issues while managing a running action item list of key customer issues and ensure owners of these issues drive them to completion

• Provide (to product management) systematic Voice-of-Customer input and reports that will help identify customer trends and needs, leading to product enhancements and improvements

• Data retrieval and analysis to help customer with service changes and recommendations on effectively controlling their fuel management and environmental operations

• Ensure customers acknowledge and receive the promised value for our solutions

• Initiates upsell opportunities where they exist

• Consult with Senior Executives, Operations, Project Managers, Tech Support, Contract Services, Finance, and other internal teams to resolve issues

• Work with new and existing customers to ensure that they achieve their business imperatives and are delighted by Invenco by GVR's solution offerings.

• Proactively, you will work with your assigned accounts to drive adoption, be the voice of your customers to our Product, Engineering, Commercial and Customer Success teams.

• If you are creative, energetic, and self-driven, you understand the customer and how they use our products and solutions, you'll be their trusted partner who will launch us to even greater growth.

• Up to 20% travel

Who You Are (Qualifications)

• 2+ years demonstrated experience working with a software company in a customer success manager, account management, marketing or technology role required

• You'll give us goose bumps if you have experience and/or a degree in both a technology and marketing field

• 2+ years customer success manager experience, preferred

• It's a plus if you have you worked with in a SaaS environment with CRM tools

• A bachelor's degree is preferred, but not required.

The base compensation range for this position is $54,000 to $68,000 per year. Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

Vontier partners with you and your family on your health and wellness journey. Visit ~~~ to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days per year, 12 paid holidays per year.

The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

WHO WE ARE

Invenco by GVR is a business unit of Gilbarco Veeder-Root driving growth globally through retail solutions strategy, point-of-sale (POS) & payment solutions and cloud platforms to expand the company's convenience retail offering. Gilbarco Veeder-Root is the worldwide technology leader for retail and commercial fueling operations offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco Veeder-Root has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, point-of-sale systems, consumer facing technologies, payment solutions, tank gauges, retail software development and integration and fleet management systems.

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WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company's website at ~~~ .

"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."