• Customer Support Coordinator

    CommonSpirit Health West Des Moines, IA 50265

    Job #2423657078

  • Customer Support Coordinator

    MercyOne West Des Moines Medical CenterWest Des Moines, Iowa

    Requisition ID 2023-284730 Employment Type PRN Department Radiology Hours/Pay Period 0 Shift Varies Weekly Schedule Varied Remote No Category Administrative and Clerical


    CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.


    • Provide support to users on all approved computer applications and hardware.

    • Coordinates information sharing to RIS/PACS personnel, department management, radiologists, IT andother Medical Imaging information system users.

    • Maintains ongoing technical expertise on computer products

    • Performs problem determination and resolution of all aspects. This includes dictation, RIS and PACSsystems, as well as procedural problems.

    • Manage report distribution during system downtime. Facilitate any report clean up after downtime.

    • Prepare addendums for radiologists.

    • Assist department staff with error correction including deleting images, merging patient accounts,correcting orders, linking studies and reports, etc.

    • Take written preliminary reports from radiologists and distribute to appropriate patient care staff.

    • Assure timely reporting of Critical Results for imaging procedures to ordering provider or appropriatepatient care staff.

    • Assist with problem solving hardware issues involving radiologists workstations, including replacingperipherals.

    • Create non-standard imaging CDs for the Iowa Donor Network.

    • Assign exams from MercyOne Clinics and other facilities to appropriate worklists for dictation byRadiologist. Including ordering exams and scanning appropriate paperwork into PACS.

    • Preceptorship/training of department customer support staff.

    • Pre-fetches imaging for patient exams - ensure all appropriate past imaging is retrieved from archivefor comparison by the radiologist.

    • Help MIIT maintain accurate information in PACS by identifying, investigating and resolving duplicatepatient accounts.


    • High School diploma or High School equivalency

    • Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire.

    • Two years of experience in a customer service environment.

    • Two years working in a Medical Imaging environment or otherhealthcare organization preferred.

    • Working knowledge of PACS software preferred.

    • Working knowledge of clinical health care information systems is preferred (patient management, nursing orders, patient account, etc)

    Equal Opportunity

    CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to

    a diverse and inclusive workforce. All qualified applicants will be considered for

    employment without regard to race, color, religion, sex, sexual orientation, gender

    identity, national origin, age, disability, marital status, parental status,

    ancestry, veteran status, genetic information, or any other characteristic protected

    by law. For more information about your EEO rights as an applicant,

    please click here. (~~~)

    CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).

    External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at ~~~ and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

    CommonSpirit Health™ participates in E-Verify.