Director, Fraud & Credit

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

The Billing and Credit department is a pivotal back-office support organization within operations, ensuring revenue assurance and delivering a best-in-class experience. Comprising multiple facets, the department focuses on key operational objectives, including credit qualification, billing accuracy, payment processing, fraud identification and prevention, as well as managing customer delinquency, collections, and bankruptcy.

Job Duties and Responsibilities

In this role, the Director will lead Credit, Risk, and Fraud Identification and Prevention, reporting to the VP of Fraud & Credit. Responsibilities include mentoring a team of 35+, maintaining credit policy and performance, managing delinquency and collection processes, and spearheading fraud prevention efforts. The Director will collaborate with stakeholders across all lines of business, from executives to entry-level analysts, demonstrating strong communication and leadership skills.

Skills, Experience and Requirements

Key Achievements and Metrics

The Director will be instrumental in achieving key performance indicators, such as reducing delinquency rates, improving collection recoveries, and implementing cutting-edge technologies for fraud detection.

Requirements

• Well-polished oral and written presentation skills.

• Experience managing teams in a fast-paced, high-throughput environment.

• Proficient in Microsoft Excel, Word, PowerPoint, and the Google Suite.

• MBA from a nationally recognized, accredited university preferred; equivalent experience accepted with an undergraduate degree in Finance/Accounting.

Relationship Management Skills

Demonstrated ability to establish productive working relationships with executives, staff in other departments, and third-party vendors.

Compliance

Stay abreast of industry regulations and compliance standards relevant to credit, collections, and fraud prevention.

Company Culture

Embrace and promote the company's values and culture, fostering a collaborative and customer-centric environment.

Salary Ranges

Compensation: $185,000.00/Year - $225,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.

Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.