Director of Urgent Care Services

Description

This position is incentive eligible.

Introduction

Do you have the career opportunities as a Director of Urgent Care Services you want with your current employer? We have an exciting opportunity for you to join CareNow which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

CareNow, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (~~~)

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Director of Urgent Care Services where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

GENERAL SUMMARY OF DUTIES

Plans, directs, organizes and takes ownership of the daily operations and growth of all clinics in a defined market. Demonstrates excellence in customer service and patient satisfaction. Ensures the market clinics are safe, efficient and achieves market goals. Leads by example.

DUTIES INCLUDE BUT NOT LIMITED TO

• Supervises area managers and/or clinic managers. Oversees the orientation, training and cross training of leadership and staff to ensure that all HCA, PSG and Urgent Care Service Line policies, established practices and standards are followed.

• Participates in the development and leads the execution of area and clinic goals, objectives and key initiatives in support of HCA, PSG and Urgent Care Service Line goals and objectives. In collaboration with the controller, creates and presents Monthly Operating Reviews to Service Line Leadership. Clearly communicates goals and objectives to subordinate leaders and staff.

• Supervises leadership and staff in accordance with Healthy Work Environment standards. Prepares and inputs employee status changes in HRIS (Lawson). Follows company policy for employee timekeeping, attendance tracking and absence management.

• Participates in all ordinary functions of management including interviewing and selection of leaders and clinic staff, disciplinary actions and performance evaluations.

• Pursues opportunities for personal and professional growth. Provides Leadership Development opportunities for subordinate leaders. Identifies and mentors potential candidates for promotional opportunities.

• Addresses individual or team performance deficiencies. Handles patient and visitor issues and complaints. Provides feedback and follow-up training to employees. Recognizes good performance.

• Implements programs, practices and leads teams designed to improve operations, staff retention and employee engagement.

• Ensures that area and clinic leadership creates a work schedule for all clinic positions including APPs based on clinic needs. Ensures adequate staffing at all times. Varies staffing levels as indicated by patient volume and efficiency standards.

• May be required to work alternate shifts and may be required to float to other clinic locations. May be required to work in a leadership or staff position to fill open shifts. Is On Call for clinic operations 24/7 unless responsibility is assumed by others during periods of approved absence. Participates in weekend call rotation.

• Monitors patient flow at assigned clinics to ensure clinic is operating efficiently at all times. Works with all clinic staff to ensure efforts are coordinated and that patients receive high quality care and services. Monitors wait times and seeks to reduce wait times as much as possible. Acts on information provided by Web Check-In and other technology as available.

EDUCATION

• Bachelor's degree or equivalent combination of education and/or experience is required.

• Master's degree preferred.

EXPERIENCE

• 5+ years in a Medical Office setting required.

• 3+ years of experience in the supervision of staff required.

CERTIFICATION/LICENSE:

• BLS certification within 30 days of hire required.

• RN, LPN, MA, NCT, RT or other applicable clinical license preferred.

CareNow (~~~/) delivers quality, convenient, patient-centered urgent care with unparalleled service. We are in more than 100 urgent care clinics around the United States. We are committed to staffing our clinics with the most qualified and experienced providers. Our providers are dedicated to improving lives and leading the charge in urgent care medicine. Our physician-guided focus is centered on providing extensive resources. And we provide support to our growing CareNow® physician team. Our doctors and medical staff are trained in family practice, emergency medicine or internal medicine. We offer a wide range of primary and urgent care services for the entire family. CareNow is an affiliate of HCA Healthcare.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Director of Urgent Care Services opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

UCC-AFHP