Dispatcher - HVAC, Construction

Job Description

A client of Insight Global is looking for a Dispatcher to

Receive inbound calls and emails, identify the nature of the request and document all information according to standard operating procedures and dispatch technicians accordingly

Provide customers with updates and estimated time of arrivals and verify technician check-in and check-out

Enter new customer information into the internal database; also update and maintain customer database master files

Payroll entry: review all labor entries from system to confirm they have been applied correctly

Scan and submit backflow reports to applicable city utilities

Purchase order distribution: field technicians will call in to obtain a purchase order job number if a vendor is not listed in the phone APP. The dispatcher will verify job number and vendor information, save the purchase order number in internal system awaiting cost

Receive incoming emails from the Accounts Payable department and outside vendors regarding invoices

Responsible for the accurate entry, proofing, and maintenance of purchase orders

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ~~~/ .

Skills and Requirements

3+ years of experience as a dispatcher within the construction, plumbing or HVAC background

Experience working with project managers, field techs, and clients or vendors

Experience reviewing and resolve purchase order and invoice discrepancies

Experience with data entry and experience multitasking

Experience transferring calls and experience working with multiple phone lines, high call volume environments

Must be able to utilize headset and computer terminal and navigate through multiple systems to input and retrieve information

Commercial or Residential experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.