Document Services Specialist - Skip Tracing

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Perform analytical skip-tracing functions via internet, telephone and email with a focus to locate borrowers and resolve delinquent accounts.

Due to the nature of the work, this position is an IN OFFICE position working in the Lincoln Square office building

Requirements:

1. Contact borrowers via telephone, mail, and email to locate and establish payment arrangements to rectify outstanding delinquencies on accounts

2. Contact third parties via telephone, mail to locate borrower demographics.

3. Actively perform skip-tracing activities through various sources/tools in order to locate borrowers

4. Update demographic and other additional information on borrower accounts via the servicing system

5. Determine the most appropriate plan of action to resolve past due accounts. Provide pertinent account information and history information in order to educate the borrowers of the issue at hand

6. Perform additional collection activities related to collections documents and reports

7. Work within Corporate standards subject to quality and quantity.

8. Other duties as assigned

Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance

Must reside in the United States and be a United States citizen

This process involves collecting and providing 7 years of previous work experience, previous addresses, and contact information of people that can verify this information

Must not be delinquent or in default with any federal debt

Final suitability determination is the sole discretion of the Department of Education

Starting pay for this role is $17.20/hour

EDUCATION:

High school diploma or equivalent required.

EXPERIENCE:

2 years of customer service experience, collection and general work experience preferred.

COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:

1. Customer Service Orientation

2. Listening/Reading Comprehension

3. Strong Communication Skills

4. Intermediate Math

5. Ability to work under critical time constraints

6. Analytical skills

7. Flexibility/ Adaptability

8. Teamwork

9. Accuracy/Attention to detail

10. PC skills

11. 10-key proficient

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (~~~/) .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at ~~~ or ~~~ .

Nelnet is a Drug Free and Tobacco Free Workplace.

You may know Nelnet as the nation's largest student loan servicer - but we do more than that. A lot more. We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.

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