Documentation Support Rep Cardiology Clinic

Employment Type:

Full time

Shift:

Description:

Under direct supervision, performs computerized patient scheduling, medical record filing and management, medical record chart prep, data entry, answers telephone calls from patients. Completes the patient office visit, which includes registering patients, receiving payment on patient accounts, and scheduling follow up appointments. Adheres to the principles of Service Excellence Guiding Behaviors and the philosophy and mission of Mercy in all aspects of job performance.

Employment Type:

Full Time

Shift:

Days

Position Purpose:

Under direct supervision, performs computerized patient scheduling, medical record filing and management, medical record chart prep, data entry, answers telephone calls from patients. Completes the patient office visit, which includes registering patients, receiving payment on patient accounts, and scheduling follow up appointments.

What you will Do:

• Files and retrieves patient medical records. Maintains adequate filing and retrieval systems to assure prompt availability of records. Files all reports received into the appropriate patient chart. Maintains the medical record system for accuracy and timeliness of service.

• Maintains the patient file by ensuring transcription and/or notation is made for each office visit, hospital visit, outreach visit and etc.

• Assists with copying of patient charts for insurance companies and for patients at their request for transfer of records following established policies and procedures.

• Checks in patients following Standard Work Instructions (SWI).

• Updates and verifies patient demographics, making appropriate changes as needed following SWI.

• Checks out patients after their office visit by collecting payments and past due balances following SWI.

• Answers telephone calls and responds to telephone and visitor inquires according to established procedures and policies, routing calls to appropriate personnel as necessary and maintains proficiency receiving/relaying messages from external and internal customers. Schedules patients and maintains daily appointment schedules following standard work instructions. Consults with provider(s) or designee when need arises.

• Creates patient encounters for hospital rounding, testing, and procedures performed following established SWI. Creates spreadsheet to track encounters for billing purposes. Coordinates check and balance of spreadsheet with internal and external resources following established SWI. Accurately enters data from spreadsheet into computer system following established SWI.

• Appropriately documents pertinent information regarding patient accounts utilizing the computer system and medical record.

Minimum Qualifications:

• High school diploma or equivalent GED required.

• Previous experience of one to two years in a medical office or health care facility preferred.

• Must have excellent interpersonal and communication skills to interact effectively with customers and all members of the health care team.

• Is able to perform a variety of duties characterized by frequent change.

Position Highlights and Benefits

• The tri-state region, referred to as Western Iowa or Siouxland, is highlighted by safe and friendly communities, excellent schools and a mix of peaceful rural areas and vibrant city atmosphere where Iowa, Nebraska and South Dakota meet at the Missouri River.

• Situated in the heart of downtown Sioux City, MercyOne Siouxland Medical Center is also well positioned for urban living in any of the newly renovated apartments, downtown lofts, or townhome living options. The downtown also features a historic district with excellent restaurants and social spots, and you'll just be steps away from the beautifully renovated Warrior Hotel for dinner and the gorgeous Orpheum Theatre for entertainment.

We care about your well-being, both physical and mental, which is why our benefit package includes:

• Wellness programs

• Education reimbursement

• Personalized health insurance plans including dental and vision

• Paid time off

• Long- and short-term leave

• Retirement planning

• Life insurance coverage

Ministry/Facility Information

MercyOne Western Iowa serves the needs of individuals in a 33-county area including western Iowa, eastern Nebraska and southeastern South Dakota. MercyOne Siouxland Medical Center (~~~) , a 238-bed regional facility, is home to the only Level II trauma center in the area - one of only four trauma care facilities in the state to receive verification from the American College of Surgeons - and MercyOne Air Med, a regional helicopter ambulance service. Along with owned and managed hospitals in Primghar (~~~) and Hawarden, Iowa, and a partnership with Dunes Surgical Hospital (~~~) in South Dakota, the region also operates a primary care network, specialty care clinics and home health care, providing an entire continuum of preventative, primary, acute and tertiary health care services to provide personalized, compassionate care for the communities we serve and beyond.

MercyOne Siouxland Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran