Sage Hospitality Group is in search of a guest service and experience focused Event Coordinator to join the team at The Asbury Hotel, Asbury Lanes, and The Asbury Ocean Club!
Your ultimate beach house and surfside resort, The Asbury was converted from a Salvation Army building to become the first new boutique hotel of its size in Asbury Park, in over 50 years. Asbury Lanes, a one-of-a-kind music and bowling venue was rehabilitated, reopened and reborn as a state-of-the art music venue whose wild history permeates every square foot. The Asbury Ocean Club is effortless living at its best - a collection of residential homes, a Beach Club, a boutique hotel, and an unprecedented suite of amenities.
Why Us? At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created some of the world's best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, wo are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here.
REPORTS TO:Sales Manager, Director of Sales
POSITION FOCUS:Assist sales managers in obtaining customer satisfaction by performingclerical and administrative dutiesrelating to guest and hotel communications and sales. Responds to telephone and in-person inquiriesregarding reservations, hotel information and guest concerns.
Answer sales office phones whensales staff not available. Respond to all sales inquiries accurately,timely and in a professional manner.
Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals orother letters as directed.
Coordination of all group and wedding business as contracted by the sales manager/DOS. Contactand provide appropriate follow-up on all signed/contracted business within five (5) working days.Determine and coordinate all needs of the customer.
Responsible for effectively communicating with the various departments to ensure that themeeting and related functions are executed to exceed the client's expectations.
Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order toserve client and employer in the most expedient, organized andknowledgeable manner.
Develops strong customer relationships through appropriate client communication and the use ofprofessional, courteous and ethical interpersonal interaction.
Work with sales personnel to achieve required sales team goals.
Have current knowledge of hotel rates, strategies, discounts and promotions.
Assist with completing any required sales reports.
Develop and effective communication and information system with the hotel team to disseminatedetails of upcoming group, meeting events and special events in the primary marketing area.
Assist hotel with implementing hotel specific selling strategies.
Promptly, the same day or by 10am the next business day, follows-up on allcustomers' needs andinquires in an efficient and expedient manner.
Represents themselves and the hotel with the highest level of integrity and professionalism, aservice focused approach and a caring, sincere attitude at all times.
Exhibits a positive andinvolved team attitude to all hotel departments and maintains opencommunication with all co-workers for the best overall performance of the hotel.
Display a neat, clean and business-like appearance at all times.
Creates monthly social hour calendar withthe Director of Sales.
Assists the Sales department with monthly luncheons, client events, etc.
Conduct walk-in tours
Create gift bags for guest traces, VIP's, etc. Keep supplies stocked and on hand.
SUPERVISORY DUTIESNoneBEHAVIORAL FOCUSAt Sage, we pride ourselves on the behaviors that build our culture and help associatesperform in theirpositions. We value integrity, performance, team spirit, growth, delivering extraordinary guestexperiences, and engaging in our communities. We have also outlined specific competencies thatcontribute to success at Sage. Please review ourcompetency models to understand the behaviorsexpected of different levels in the organization (you may find these models in our learning managementsystem).POSITION QUALIFICATIONSEducation/Formal TrainingHigh school diploma or vocationalsecretarial.ExperiencePrevious sales, hospitality, and secretarial experience preferred.Knowledge/Skills
Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
Alphabetizing, grammar and punctuation skills.
Standard business letter formats.
Strong editing skills.Physical DemandsThe physical demands described here are representative of those that must be met by an associate tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.
Excellent communication skills necessary to communicate clearly with customers and otherdepartments by phone or in person.
Able to read contracts and letters.
Able touse computers.
Excellent attention to detail and multi-tasking skills.
Bending/kneeling-repeated bending and kneeling required while filing
Mobility-must be able to reach all areas of hotel to assist clients. Occasional standing. Occasionalcarrying and lifting of files and office items up to 25 lbs.EnvironmentGeneral office and hotel environmen
Position Type: Regular Full-Time
Property : The Asbury Hotel
Outlet: Not Applicable
Category: Catering & Events
Max: USD $22.00/Hr.
Tipped Position: No
Address : 210 5th Ave
City : Asbury Park
State : New Jersey
EOE Protected Veterans/Disability