• Field Specialist

    Aaron's IncCedartown, GA 30125

    Job #1135700037

  • We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose.

    The Field Specialist will work proactively with customers to resolve past due agreements and collect balances in an effective, timely, and appropriate manner to include field visiting, with a responsibility to meet or exceed company performance standards.

    Duties and Responsibilities:

    • Carries out all Field Visit activities in the collections department while maintaining high level of customer satisfaction

    • Visits past due customers in-home, as necessary, to collect payment or recover merchandise

    • Receives payments and posts amount paid to customer accounts

    • Documents all customer appointments and maintains updated and accurate customer information

    • Records electronic customer interactions accurately with every contact

    • Acts as a customer counselor who resells the benefits of timely lease agreement renewal payment

    • Recommends use of components from the Renewals Tool Belt with the intention of assisting customers to ownership

    • Monitors and recommends payment frequency and renewal date changes based on customer payment history

    • Maintains company compliance requirements

    • Maintains highest level of compliance to renewals policy and state collections guidelines

    • Operates company vehicles in a safe manner and follows all state and federal collection laws

    • Protects company assets and maintains company confidentiality

    • Conducts daily inspection of assigned delivery vehicle to ensure safety and maintenance guidelines are met

    • Helps set and achieve daily, weekly, and monthly revenue goals

    • Executes merchandise returns due to non-payment as approved by the Store Manager

    • Performs other reasonable duties requested by management

    Education and Experience:

    • High School diploma or equivalent preferred

    • 2 years of college or 2 years of previous management experience preferred

    • Collections experience required; 2 years' preferred

    Required Skills:

    • Strong communication and interpersonal relationship skills both in person and over phone

    • Ability to work with minimum supervision

    • Excellent organizational skills

    • Safely operate company vehicle; keep up with vehicle maintenance

    • General product knowledge preferred

    • Uphold the Aaron's Brand and protect company assets

    • Ability to work schedule of budgeted hours varying from 8am to 9pm

    • Must be 21 years of age or older with a valid driver's license

    Physical Requirements:

    • Position routinely requires lifting, loading and moving 50-300 pounds of merchandise with use of a dolly

    • Position routinely requires bending, stooping, and standing for extended periods of time

    Rewards

    Team members enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package, which includes:

    • Paid time off including vacation days, sick days and holidays

    • Medical, dental & vision insurance

    • Maternity and Paternity Leave

    • 401(k) plan with company match

    • Flexible spending accounts

    • Life insurance

    • Disability benefits

    • Stock Purchase Plan

    • Team Member purchase discounts

    About Aaron's

    At Aaron's we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career - our ability to positively influence people's lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

    Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact ~~~.

    Aaron's is an Equal Opportunity Employer

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