Financial Assistance Coordinator

Overview

The Chattanooga Heart Institute offers the most comprehensive cardiac care available in this region. Founded in 1976 we now have six offices in Tennessee and one in Georgia. Our practice is made up of 29 board-certified cardiologists and four cardiothoracic surgeons. We merged with CHI Memorial Health Care System in 2011 which is part of CommonSpirit Health. CommonSpirit has more than 700 care sites across the U.S. and is committed to building healthy communities.

Responsibilities

Job Summary:

Responsible for day to day tasks in the Business Office as it relates to patient due balances which includes monitoring patient payment plans, assisting patients by providing information regarding their financial options, assisting with financial assistance applications processing, sending statements weekly, and assisting with patient credit balances on the A/R.

Essential Responsibilities:

• Develop and implement financial assistance program and processes for the practice.

• Identify and troubleshoot financial assistance program barriers within the practice and with the hospital.

• Provide regular and consistent feedback to Patient Accounts Manager and Revenue Cycle Director on areas of improvement and barriers within the financial assistance program processes.

• Demonstrate a working knowledge of and train staff on assisting patients with applying for government assistance.

• Develop budget plan processes while providing consistent feedback to Patient Accounts Manager and Revenue Cycle Director on areas of improvement and barriers.

• Provide information to patients on costs, payment options and alternatives to payments, including financial assistance.

• Oversee payment plan processes to improve patient accounts collections and revenue.

• Work with business office, clinical, and scheduling staff to pro-actively identify patients with potential need for financial assistance.

• Counsel patients on billing processes, payment plan options, and availability of financial assistance.

• Document financial arrangements for future care.

• Receive and process financial assistance applications.

• Prepare estimates of procedures, calculate payment requirements, and inform patient of acceptable payment arrangements on balances, both current and previous.

• Explain alternative medical financing and assist in completion of applications and/or contracts in order to meet patient needs while assuring maximum reimbursement.

• Oversee processing of patient statements and patient payment plan letters weekly.

Qualifications

Education:

• Associates degree in business related field.

Experience:

• 4 years of related experience in a healthcare environment.

Knowledge, skills and abilities:

• Ability to manage multiple priorities

• Knowledge of clinic financial options, payment alternatives, and insurance billing/authorization requirements.

• Knowledge of Federal and State payor requirements, including Medicare, DSHS, HMO/PPO Contracts

• Ability to work with people, establish priorities, and handle workflow with frequent interruptions.

Pay Range

$16.26 - $22.36 /hour

We are an equal opportunity/affirmative action employer.