• Front Desk Agent (190217) - HI Atlanta Airport South

    IHGAtlanta, GA 30337

    Job #1116876361

  • Front Desk Agent (190217) - HI Atlanta Airport South

    Job Number R178884

    Hotel Brand: Holiday Inn

    Americas - United States - Georgia - College Park

    Description

    About us

    At Holiday Inn ® we want our guests to relax and be themselves which means we need team members to:

    • Be you - by being natural, professional and personable in the way you are with people

    • Get ready - by taking notice and using your knowledge so that you are prepared for anything

    • Show you care - by being thoughtful in the way you welcome and connect with guests

    • Take action - by showing initiative, taking ownership and going the extra mile

    Your day to day

    Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

    Duties and Responsibilities

    FINANCIAL RETURNS

    • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

    • Issue, control and release guest safe-deposit boxes.

    • Up-sell rooms where possible to maximize hotel revenue.

    PEOPLE

    • Answer phones in a prompt and courteous manner.

    • Welcome guests in a friendly, prompt and professional manner.

    • Register guests, issue room keys, provide information on hotel services and room location.

    • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

    GUEST EXPERIENCE

    • Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

    • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

    RESPONSIBLE BUSINESS

    • Promote team work and quality service through daily communications and coordination with other departments.

    • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

    What we need from you

    QUALIFICATIONS AND REQUIREMENTS

    High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

    This job requires ability to perform the following:

    • Frequently standing up behind the desk and front office areas

    • Carrying or lifting items weighing up to 50 pounds

    • Handling objects, products and computer equipment

    • Use a keyboard to operate various property management and reservations systems, etc.

    Other:

    • Communication skills are utilized a significant amount of time when interacting with guests and employees.

    • Reading and writing abilities are utilized often.

    • Basic math skills are used frequently.

    • Problem solving, reasoning, motivating and training abilities are often used.

    • May be required to work nights, weekends, and/or holidays.

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