• Front Desk Agent (190217) - HI Atlanta Airport South

    IHGAtlanta, GA 30337

    Job #1116876361

  • Front Desk Agent (190217) - HI Atlanta Airport South

    Job Number R178884

    Hotel Brand: Holiday Inn

    Americas - United States - Georgia - College Park


    About us

    At Holiday Inn ® we want our guests to relax and be themselves which means we need team members to:

    • Be you - by being natural, professional and personable in the way you are with people

    • Get ready - by taking notice and using your knowledge so that you are prepared for anything

    • Show you care - by being thoughtful in the way you welcome and connect with guests

    • Take action - by showing initiative, taking ownership and going the extra mile

    Your day to day

    Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

    Duties and Responsibilities


    • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

    • Issue, control and release guest safe-deposit boxes.

    • Up-sell rooms where possible to maximize hotel revenue.


    • Answer phones in a prompt and courteous manner.

    • Welcome guests in a friendly, prompt and professional manner.

    • Register guests, issue room keys, provide information on hotel services and room location.

    • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.


    • Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

    • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.


    • Promote team work and quality service through daily communications and coordination with other departments.

    • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

    What we need from you


    High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

    This job requires ability to perform the following:

    • Frequently standing up behind the desk and front office areas

    • Carrying or lifting items weighing up to 50 pounds

    • Handling objects, products and computer equipment

    • Use a keyboard to operate various property management and reservations systems, etc.


    • Communication skills are utilized a significant amount of time when interacting with guests and employees.

    • Reading and writing abilities are utilized often.

    • Basic math skills are used frequently.

    • Problem solving, reasoning, motivating and training abilities are often used.

    • May be required to work nights, weekends, and/or holidays.

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