Front Desk Coordinator

Description We are offering a contract-to-hire employment opportunity for a Front Desk Coordinator in Akron, Ohio. Operating within the non-profit sector, the role involves a variety of administrative and customer service duties, often serving as the first point of contact for clients.

Responsibilities

• Facilitate daily opening and closing of the front desk

• Manage high volume of incoming calls from multiple buildings, both internal and external, while concurrently greeting arriving visitors

• Check-in clients using appointment software and notify clinician or therapist of their arrival

• Verify PHI and insurance eligibility, updating information as needed

• Collect and process client copays and co-insurance

• Manage client Psychiatric appointments, including scheduling, canceling, and rescheduling

• Maintain appointments and schedules for Psychiatrist and clinical staff in the scheduling software system

• Process and track requests for signatures on multiple agency documents

• Assist in preparing for audits

• Work collaboratively with the team to provide best possible care and services to clients, responding promptly to issues to ensure resolution and customer satisfaction

• Provide clerical and administrative support to ensure services are delivered effectively and confidentially Requirements - Experience with insurance verifications

• Proficiency in routing incoming calls

• Familiarity with Microsoft Office Suites and Microsoft Excel

• Excellent internal communication skills

• Ability to schedule appointments effectively

• Prior experience in a non-profit environment is advantageous

• Proven track record as a front desk coordinator or similar role

• Strong organizational and multitasking abilities

• Excellent customer service skills

• Ability to work independently and as part of a team

• High level of professionalism and personal integrity

• Willingness to learn and adapt to new tasks or projects

• Detail-oriented with strong problem-solving skills

• Excellent written and verbal communication skills

• Ability to handle confidential information with discretion.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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