Front Desk Specialist

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

• MISSION The mission of Mercy Health is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served. SUMMARY OF JOB RESPONSIBILITIES: The Physician Practice - Front Office Specialist (PP-FOS) registers, schedules, and performs related processing duties for all patients being served by the respective physician practice/clinic. Understands the needs of the organization and acts as a liaison to support and facilitate the mission, values, polices and management of the Physician Practices. The PP-FOS provides daily oversight of the practice and maintains consistent communication with and support for the manager in meeting the needs of the practice/clinic. EDUCATION :

• High school diploma or equivalent, required.

• Knowledge and training in medical terminology, keyboarding and computer skills, required.

• Basic skills in Microsoft Office, required. EXPERIENCE:

• Minimum of one (1) year previous demonstrated work experience in the areas of scheduling, registration, patient billing and/or medical insurance processing, required.

• Computer literacy and keyboarding, required. KNOWLEDGE AND SKILLS:

• Broad range of administrative and technical skills in the context of the healthcare or business office environment.

• Impacts activities in other work areas on a frequent basis and contributes in multiple work areas.

• Makes decisions based on policy and/or consultation with co-workers and team members.

• Requires judgment in selection of alternative courses of action.

• Adapts standard principles to new or changed conditions.

• Demonstrates critical thought process and can work independently.

• Provides feedback to assist with decision making process.

• Performs analyses and makes recommendations regarding utilization of resources.

• Coordinates work with others.

• Conveys detailed, routine information.

• Ability to operate basic machinery (i.e. copier, fax, scanner, etc...).

• Provides written responses in standard format to others knowledgeable in the subject.

• Requires listening skills to maintain cooperative associations.

• Solutions generally based on past precedent with some risk taking involved in developing a new approach. PRINCIPAL JOB ACCOUNTABILITIES:

• Welcomes the patient and other customers by offering services and assistance in a pleasant and professional manner.

• Indentifies and verifies demographic and appointment information (i.e. name, date of birth, etc...).

• Indentifies and verifies insurance information.

• Creates predetermination letters for insurance coverage.

• Performs patient and surgery scheduling.

• Enters the patient's care team information (i.e. PCP, referring physician, specialists, etc...).

• Facilitates the check-in and check-out process.

• Collects co-pays, if required.

• Closes the cash drawer and creates the deposit and submits the deposit if required.

• Corrects information in the patient and claim edit work queues.

• Scans non-clinical documents into the patient medical record.

• Creates telephone messages and forwards to appropriate physician or staff.

• Creates non-clinical letters in the patient medical record under the direction of the physician or mid-level provider.

• Assists with the authorization process.

• Assists with securing financial assistance or relays contact information for financial assistance.

• Promotes quality customer service.

• Functions as an effective team member.

• Facilitates efficient practice/clinic operations.

• Promotes staff and team development.

• Assists the manager with operational functions.

• Provides basic office duties.

• Performs other job duties as assigned.

JOB ACCOUNTABILITIES - Other:

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. DEPARTMENT SPECIFIC ADDENDUMS: Orthopedics and Orthopedic Trauma

• Follows-up with referrals and contacts no-show patients as directed by the RN or provider.

• Manages the phone triage and creates routine telephone encounters. Family Health Center/Geriatrics and Ambulatory Care Center

• Performs full patient registration in Star for same day visits or as needed .

• Verifies patient eligibility in AHIQA (Rev Runner) at time of service.

• Manages request of information for medical records.

• Maintains paper patient medical records.

• Schedules HMHP van service for future patient appointments.

• Creates and routes clinical telephone encounters to nursing staff and/or physician providers.

• Gives to patients' prescription assistance program medications, as ordered by the physician.

• Routes all urgent calls to nursing staff or physician providers.

• Attends quarterly front office CarePATH user meeting. Austintown Family Health Care

• Schedules and follows-up referrals and contacts no-show patients as directed by the nurse or physician provider.

• Creates and routes clinical telephone encounters for the nursing staff and physician providers.

• Routes all urgent calls to nursing staff or physician providers.

• Active member of the Patient Centered Medical Home committee.

• Attends quarterly front office CarePATH user meeting. Community Care Center, Women's Care Center, Neurology, Physiatry, Warren Orthopedics and Sports Medicine

• Follows-up with referrals and contacts no-show patients as directed by the RN or provider.

• Assists with phone triage and creates routine telephone encounters.

Attachments

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email ~~~ . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at ~~~