Front Desk Supervisor - InterContinental Los Angeles Downtown
Job Number R178587
Hotel Brand: InterContinental Hotels
Americas - United States - California - Los Angeles
Do you see yourself as an Front Desk Supervisor? What's your passion? Whether you're into sports, shopping or spending time with your pet, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Your day to day
FINANCIAL RETURNS- Up-sell rooms where possible to maximize hotel revenue.- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.PEOPLE- Promote teamwork and quality service through daily communication and coordination with other departments. GUEST EXPERIENCE- Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.- Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys. - Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction. RESPONSIBLE BUSINESS- Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.- Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.- Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.- Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)
What we need from you
High School diploma or equivalent, plus one year front office/guest relations experience including some supervisory training/experience. Some college preferred. Must speak fluent English. Other languages preferred.This job requires ability to perform the following:- Frequently standing up behind the desk and front office areas- Carrying or lifting items weighing up to 50 pounds- Handling objects, products and computer equipment- Use a keyboard to operate various property management and reservations systems, etc. Other:- Communication skills are utilized a significant amount of time when interacting with guests and employees.- Reading and writing abilities are utilized often.- Basic math skills are used frequently.- Problem solving, reasoning, motivating and training abilities are often used.- May be required to work nights, weekends, and/or holidays.
What we offer
In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be ~~~ what's your passion? Please click "Apply Online" and tell us how you could bring your individual skills to IHG.IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans
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