Elevance Health • Atlanta, GA 30309
Job #2689500177
GBD Personal Guide
Location: Hybrid within 50 miles of the Georgia Pulse Point
The GBD Personal Guide is responsible for serving GBD member(s) with the Personal Guide Service Model.
How you will make an impact:
Facilitate and coordinate resolution with internal and external contacts to satisfy a members need.
Interprets plan benefit design; resolves complex claim, benefit, and enrollment issues.
Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
Increases member engagement into appropriate programs and offerings.
Acts as a trusted advisor and educator on health care related inquiries.
Coaches members on ways to reduce health risks and compliance by scheduling appointments or enrollment in programs.
Prepares reports to document case and compliance updates.
Minimum Requirements:
Preferred Skills, Capabilities and Experiences:
Bilingual - Spanish preferred.
Call Center experience preferred.
Elevance Health • Atlanta, GA 30309 • 3 Days Ago
Elevance Health • Atlanta, GA 30309 • 3 Days Ago
Elevance Health • Atlanta, GA 30309 • May 3
Elevance Health • Atlanta, GA 30309 • May 3