General Manager, Service Center

At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we'll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, you will

• Adhere to Bombardier General Work Rules

• Perform managerial responsibilities, for example, hire/fire, disciplinary actions, PMP, and professional development

• Plan and coordinates activities of service center

• Develop long and short term service center goals and objectives

• Monitor the performance of service centers to assure Bombardier Aviation Services objectives are achieved, profitability maximized, and customer satisfaction maintained

• Monitor and negotiates vendor support agreements

• Monitor technical performance of service center and recommends changes as needed which enhance service and profitability through increased repair capability

• Coordinate vendor agreements which support service center operations technically and financially

• Approve and coordinate changes, addition, etc. with upper management on behalf of service center

• Coordinate resolution of requests for changes in personnel, policies and procedures as necessary by obtaining all necessary input from related personnel

• Develop achievable budgetary goals to achieve maximum profits, maximum utilization, and maximum customer satisfaction.

• Review, accept, and process annual service center budgets ensuring that all related budgetary and support materials have been received and analyzed

• Approve and recommend major service center purchases by coordinating with service center personnel and upper management

• Inform and coordinate with upper management to keep them abreast of service center operations and important issues

• Consult and coordinate with peers at parent company in such areas as product support, finance, purchasing, programs, marketing, field service and engineering

• Coordinate and communicate with other departments, customers, vendors, and operators to improve overall program

• Develop and promote recognized service center programs

As our ideal candidate

MINIMUM REQUIREMENTS

• 10+ years management experience in the aerospace industry, with minimum 7 years experience at a Director level managing a customer service work force

• Bachelors degree in a related area or equivalent combination of education and experience

• Computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications

• Interpersonal skills necessary to establish and maintain effective working relationships with co-workers, employees, management, and contractors

• Planning and organizational skills necessary to prioritize, assign, and coordinate workload of assigned area and employees within a multiple project setting

• Working knowledge of FAA and Federal Aviation Regulations

ADDITIONAL DESIRED/PREFERRED QUALIFICATIONS

• Bachelors degree in Business

KNOWLEDGE, SKILLS & ABILITIES

• Working knowledge of process improvement methodology and application (e.g., Six Sigma)

• Working knowledge of accounting and budgeting principals necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs

• Working knowledge of process and controls required in the performance of aircraft maintenance

• Computer skills necessary to learn and/or operate word processing, spreadsheet, database, presentation, email, and web-based applications

• Verbal and written communication skills

• Business writing skills necessary to create various reports and correspondence

• Interpersonal skills necessary to work effectively with a variety of individuals, departments and organizations

• Presentation skills necessary to effectively communicate, update, persuade, and/or facilitate discussions with all levels of management

• Ability to create and foster a positive work environment

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.

Job General Manager, Service Center

Primary Location Dallas Service Ctr(Love Field)

Organization Learjet Inc

Shift

Employee Status Regular