General Office Clerk

Description

Our client in Greensburg, PA is hiring for a Customer Care Specialist for a contract to hire opportunity. This position is office based, generally M-TH 8:30 AM-5:00 PM, with a remote Friday of 9:00 AM-noon. 35 hour workweek and Fridays are remote. $15

Position Description

The Customer Care Specialist serves as the first point of contact and provides high quality customer service to internal and external customers.

The essential functions of the position include

• Support functions of a multi-channel customer contact center to include answering incoming calls, managing and responding appropriately to inquiries while problem solving, and providing solutions to customers via phone, email and in-person

• Provide high quality customer service in a customer friendly, efficient manner yielding overall customer satisfaction

• Maintain customer relationship management by entering information quickly and accurately

• Perform a variety of administrative services that may include typing, filing, making copies, office supply and mail distribution

• Provide support to other departments as needed such as processing membership renewals and assist with and support the product program initiatives

• Serve as the primary back up to the retail shop, as needed

Requirements

• Ideal candidates will have 1-3 years of experience in a customer facing role

• Top notch communicator - writes will and communicates in a clear and understandable manner

• Strong computer skills in Microsoft Office, Outlook and willingness and ability to learn new systems

• Working knowledge of Salesforce a plus, but training is provided

• Ability to perform basic office skills to include record keeping, report preparation, filing and records management

• Must be organized, detail orientated, and customer focused

• Ability to pay close attention to detail and maintain confidentiality

• Ability and willingness to work and maintain a flexible schedule

If you have the appropriate background for the Customer Care Specialist and are interested in being considered, please apply using the Robert Half website. After applying to this position, please CALL immediately at ~~~ to confirm your application has been received! Ask for Megan and Margaux reference Job #~~~780.

Requirements - Proficiency in Microsoft Office Suite including Excel, Word, and Outlook

• Experience in Administrative Assistance and Customer Service is required

• Ability to perform Data Entry tasks with accuracy and precision

• Excellent organizational skills, including experience with Organizing Files and Scanning

• Capable of managing and executing Shipping Functions

• Ability to Schedule Appointments efficiently and manage multiple calendars

• Experience in a Call Center Customer Service environment is advantageous

• Strong communication skills, both verbal and written

• Ability to work in a fast-paced office environment

• High school diploma or equivalent is required

• Previous experience in a similar role is preferred.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///~~~/us/en/terms) .