ARAMARK • Potomac, MD 20859
Job #2684358553
Job Description
The Group Rooms and Reservation Coordinator oversees the efficient operation of the reservations
department in selling of guest rooms to accommodate guest needs. This person will be responsible for
processing and handling group rooming lists and reservation requests, analyzing room inventory, and help
with staffing needs of the front desk. This position requires individuals with a keen attention to detail, a strong
dedication to customer service, and a positive and friendly attitude.
Job Responsibilities
Monitor and analyze rooms inventory and increase average rate
Help with staffing needs at the front desk and train agents on the operations of the reservation
department
Attend meetings to support business operations
Calculate and prepare room pick-up reports
Initiate and prepare reports as required
Handle all reservations aspects of a group, monitor room block, rooming lists, VIP and other
accommodations, and client correspondence relating to reservations
Support revenue management strategies
Manage all aspects of reservations including: processing rooming lists, revisions, cancellations,
modifications in both Opera and ihotelier for both group and transient
Manage all Courtesy and Social Room Blocks
Complete group set up and all that entails (group summary sheet, rates, shoulder nights, packages,
taxes, routing special requests)
compliance (rates, packages match what is contracted)
Support FOM in management of all LNR accounts
Build groups in iHotelier and manage interface between ihotelier and Opera on the group side
Manage/ oversee hotel inventory and support FOM in sell out/ over sell situations- open/close
inventory, balance room type inventory, etc.
Communicates effectively with all team members
Promotes Brand Culture
All other duties as assigned by managemen
the job.
Monitor and analyze rooms inventory and increase average rate
Help with staffing needs at the front desk and train agents on the operations of the reservation
department
Attend meetings to support business operations
Calculate and prepare room pick-up reports
Initiate and prepare reports as required
Handle all reservations aspects of a group, monitor room block, rooming lists, VIP and other
accommodations, and client correspondence relating to reservations
Support revenue management strategies
Manage all aspects of reservations including: processing rooming lists, revisions, cancellations,
modifications in both Opera and ihotelier for both group and transient
Manage all Courtesy and Social Room Blocks
Complete group set up and all that entails (group summary sheet, rates, shoulder nights, packages,
taxes, routing special requests)
compliance (rates, packages match what is contracted)
Support FOM in management of all LNR accounts
Build groups in iHotelier and manage interface between ihotelier and Opera on the group side
Manage/ oversee hotel inventory and support FOM in sell out/ over sell situations- open/close
inventory, balance room type inventory, etc.
Communicates effectively with all team members
Promotes Brand Culture
All other duties as assigned by management
Qualifications
1-3 years of relevant experience.
Education
High School Diploma
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ~~~ or connect with us on Facebook , Instagram and Twitter .
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