HBS Banking and Business Blueprint Customer Care Professional (Overnight)

Description

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

In this role, you'll be assisting customers with account and product inquiries via phone, as well as performing account maintenance on our American Express Business Line of Credit and a variety of Business Blueprint products. This servicing may be across Checking, Payment Accept and Small Business Card products. You will also be trained to deliver extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer card environment. Call volume can range on average from 80 - 100 calls a day.

Applicants will require a winning attitude, team player mindset and demonstrated success in customer service. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours.

As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers and grow your career whilst delivering extraordinary customer service.

If you possess the below experience, skills and share our values of providing remarkable experience for customers, then we look forward to receiving your application and speaking with you soon.

Daily Responsibilities:

• Pioneering the servicing of our American Express Business Line of Credit and banking products which will lead the way in evolving American Express' servicing strategy.

• Provide extraordinary customer care by responding to questions raised via phone & chat concerning Debit accounts in a fast paced, structured customer care environment.

• Consistent utilization of our customer servicing model.

• Support Customer First philosophy by ensuring professional handling of customer requests.

• Supporting Customers with maintenance, transactions, and funds related inquiries.

• Respond to Customer Inquiries around rewards and redemption with ability to handle end to end.

• Troubleshoot customer problems and determine how to resolve those problems.

• Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices

Minimum Qualifications

• Customer service experience (two years ) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication.

• Ability to navigation multiple servicing platforms.

• Excellent written and verbal communication skills.

Preferred Qualifications

• Financial servicing experience.

• Proven success in a customer service environment (two years ).

• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment.

• Ability to manage change and continuous learning.

The hours of operation will fall within a 24/7 environment. After the 30 - day training commitment, 3rd shift hours will be made available.

HBS - Work at Home Requirements:

Through our Bring Your Own Internet (BYOI) Program, you will be required to locate phone and internet service provider who meets our connectivity requirements and arrange connections in advance of you class start date.

American Express will provide BYOI participants a monthly allowance to help offset costs of phone and internet services. In addition, you would receive an additional one-time allowance to offset installation fees.

Current minimum speed requirements are 25 mbps download X 5mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or SDL is not permitted.)

Additional Requirements:

Candidates must reside in one of the 47 states where we currently hire (all U.S states with the exceptions of California, Alaska and Hawaii).

Qualifications

Salary Range: $20.00 to $28.85 hourly bonus benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Customer Service

Primary Location: United States

Schedule Full-time

Req ID: 24004451