Healthcare Customer/Patient Service Rep

HIRING for Healthcare Customer Service Representatives to join our office in SCRIPPS RANCH, CA (Poway/San Diego)!

Looking to get your foot in the door to a professional medical environment?

• Must have previous call center experience (phone etiquette)

• 100% ONSITE in Scripps Ranch!

• Medical, Dental, Vision, 401k benefits available Day 1!

Description

• Customer service representative working in a call center environment

• Handling inbound calls and some follow up calls

• Answers calls and questions on prior authorization, general questions and some confidential information

• Great customer service with high level attention to detail. Entering information accurately

• Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity.

• Utilize multiple systems and programs to track information and update communication with customers

Skills

PBM, Healthcare, customer service, medicare, call center, metrics, inbound, medical, doctor, physician, pharmacy

SCHEDULE

MUST BE FLEXIBLE TO WORK 5 DAYS A WEEK, 8-10 HR SHIFTS

Mon-Fri 6 AM - 6 PM (8 hour shifts between this period)

• May need some weekend availability at times

Mandatory 10 hours of overtime, OT pay = $31.50/HR

(During peak season -- open enrollment in the fall)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.