• Sr. Technical Account Manager (Heroku)

    Salesforce.com, Inc Atlanta, GA 30309

    Job #1885514676

  • To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

    Job Category

    Customer Success Group

    Job Details

    Remote Opportunity - Don't have to have Heroku experience; certainly encouraged

    If you have the passion and drive to be the point of contact for technical issues for large enterprise clients and still love to be a developer at heart, then this position is for you!

    Responsibilities:

    • Develop relationships with IT stakeholders and become an expert on a customer's implementation by understanding their top business goals and priorities.

    • Resolve and outline technical objectives to set appropriate expectations of the Heroku platform

    • Attain Trusted Advisor status with both key business and technical decision makers.

    • Educate customers on Heroku architecture principles, share best practices, and assist in the development of technical solutions to enable them to develop reliable and scalable applications.

    • Work closely with support and engineering teams to ensure that customer issues are addressed efficiently and transparently, to help build trust in the platform.

    • Advocate for innovation and early adoption of Heroku capabilities through Changelog reviews.

    • Identify new opportunities for automation and structured offerings, such as Heroku Pro Modules, to improve the efficiency and effectiveness of our customer engagement.

    • Lead Technical Health Reviews and provide relevant technical recommendations on solutions and improvements specifics to customers' business needs.

    • Identify and collaborate with internal teams to ameliorate renewal risks for both license and success plans subscriptions.

    • Recommend Implementation Partners and/or Add-ons based on requirements.

    • Contribute and collaborate internally to the Salesforce team, share knowledge and best practices with team members, contribute to internal projects and initiatives and serve as Subject Matter Expert (SME) for specific technical or process areas

    Minimum qualifications:

    • BA/ BS or equivalent work experience

    • Minimum of 8 years relevant work experience in one or more of the following: Enterprise Architecture, Technology Consulting, Customer Success, Technology Solutions Development, Technical and/or Solutions Architecture.

    • Comfortable in dealing with IT systems that support end to end business processes across the customers' value chain.

    • Large scale implementation experience with complex solutions environments.

    • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.

    • Ability to prioritize, multi-task, and perform effectively under pressure.

    • Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features.

    • Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation.

    • Computing (e.g knowledge of network topologies and devices, database concepts and SQL, multi-tenancy).

    Preferred qualifications:

    • Salesforce product certifications are a plus (Heroku Architecture, Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant).

    • Strong background in web application development using technologies such as Python/Django, Ruby/Rails, Javascript/NodeJS.

    • Well-organized and effective communicator of technical concepts.

    • Clear communication and strong interpersonal skills with the ability to effectively navigate and mediate conflict and foster healthy dialogue.

    For Colorado-based roles: Minimum annual salary of $104,600 You may also be entitled to receive 15% bonus, restricted stock units, and benefits

    We have a public-facing website ~~~ that explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!

    Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

    Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping build a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2020 - 12 years in a row.

    There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company.

    We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities

    LI-Y*

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    Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

    Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the "Most Admired Companies in the World" and one of the "100 Best Companies to Work For" eleven years in a row, and named "Innovator of the Decade" and one of the "World's Most Innovative Companies" eight years in a row by Forbes.

    There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company.

    We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.