Hybrid-Customer Care Rep

Job Title: Hybrid - Customer Care Rep

Location: Norcross, GA area

Hours: Monday- Friday

Type: 12-month Contract

Overview

As a Hybrid Customer Representative in the Norcross, GA area, the individual is responsible for handling a range of complex service interactions that require one to quickly assess, clarify, and analyze the customer's needs. A bachelor's degree and technical savviness is ideal as interactions range from handling account inquiries, billing, upselling, order issues, website navigation, order entry, and resolution of complaints while promoting a positive customer experience. The person in this role will be responsible for accurate documentation of customer queries and performing monitoring activities for each customer case until resolution.

Responsibilities

• Anticipate Customer needs and meet those needs through Upselling, Cross Selling of products, and/or services, including support and direction on use of online account management tool.

• Execute needed follow-up through various communication channels such as, outbound calls, emails, in accordance with company's standards.

• Accommodate special customer requests and rectify customer complaints, with good judgment and decision-making skills while balancing the needs of company.

• Resolve inquiries related to marketing programs, product, price, and order status information within established processed and procedures.

• Document each interaction information on each interaction, so the information can be shared throughout company

• Communicates day-to-day work status updates within the team.

Requirements

• Must have a completed Bachelor's degree.

• Animal/Veterinary experience is a plus.

• Customer experience focus

• Demonstrates strong competence in maneuvering company's customer platform and systems.

• Must be able to work within a number of software applications including Microsoft, call center, and custom programs Key dimensions include initiative, resilience, prioritization, and organization, time management, ability to multi-task and develop solutions.

• Prior experience comprehending abstract, complex, and technical information. Salesforce/SAP is a plus.

Benefits

System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.

#M3

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.