Laboratory Solution Specialist

Overview

Do you enjoy helping customers get connected with resources? In M Health Fairview's Laboratory Solution Center. We have an opportunity for a Laboratory Solution Specialist (LSS) that will serve as the primary contact for customers and clients of the Fairview Laboratories. You will also be performing a variety of routine and problem-solving tasks to ensure that client needs are met, and that vital information is acquired to allow the laboratory to complete testing and billing functions promptly and efficiently.

This is a 1.0 FTE (80 hours/2 weeks), including Day/Evening shifts and rotating weekends and holidays . Initial training include day shift hours. Schedule may vary/change to meet the needs of the department. This opportunity is located at our Midway Corporate Campus in Saint Paul.

We offer competitive Benefits (~~~) , including Tuition Assistance and Reimbursement.

Responsibilities Job Description

Call Center:

• Receives incoming phone calls

• Represents the department in a positive manner on the telephone.

• Provides timely, accurate resolution and results to customer and client requests.

• Assists mobile phlebotomy team with accurate information needed to complete their work

• Schedules courier services for specimen pickups for clients

Ancillary tasks:

• Understands big picture of laboratory to be able to problem solve efficiently.

• Exhibit's ability to multitask, prioritize, organize, critically think and make decisions.

• Receives payments for client accounts

• Schedules patient appointments for limited clients

• Registers patients and places orders in EPIC for laboratory procedures

• Is proficient in Atlas

• Functions efficiently in several computer programs simultaneously.

• Performs routine office procedures such as maintains files, operates fax machines, communicates with customer to acquire billing information, sorts and distributes mail

• Communicates with system lab staff and customers as needed.

• Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures, and standards.

• Complies and promotes laboratory safety and infection control policies to ensure a safe work environment.

• Reviews, follows, and understands established laboratory quality assurance and procedures.

• Participates in the overall operations of the department.

• Actively participates in crafting and implementing improvements.

• Performs other responsibilities as needed/assigned.

Qualifications

The qualified candidate will be a high school graduate (equivalent accepted) and have at least 1 year of customer service experience. Completion of CMA/MA is highly valued!

EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status