Laboratory Support Manager

All the benefits and perks you need for you and your family:

• Benefits and Paid Days Off from Day One

• Student Loan Repayment Program

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-Time

Shift : Days - Monday - Friday 7:00 AM - 3:30 PM

The community you'll be caring for: AdventHealth Waterman - 1000 WATERMAN WAY, Tavares, 32778

The role you'll contribute: Manages, designs, assigns and supports staff in all aspects of lab support activities. Responsible for managing assigned selected aspects of laboratory processes or shifts, which may include workflow, quality assurance initiatives, performance improvement activities, training of new employees, advanced problem solving for customers and coworkers, department equipment or computer maintenance and upgrades.

Manages department staffing, including interviewing replacement staff members as appropriate, ensuring appropriate orientation of new employees, ongoing training, coaching, mentoring and documented competency assessment; acts as a proficient resource for all departmental tasks and training. Performs complex problem solving for customers and staff, selection and ordering of select department supplies. Writes and reviews procedures and processes. Operates area or department within approved departmental operation and capital budgets. Meets departmental goals to support service, clinical, team, financial and market metrics. Completes system and campus priorities supporting Affordable, Connected and Excellence in Patient Care. Works with AdventHealth Laboratory System Teams to make decisions in areas where systematic approaches are necessary.

The value you'll bring to the team:

• Manages staff using effective scheduling, assigning the workload and troubleshooting problems. Provides orientation and training to new employees and students as needed, under the direction of the lab leadership. Appropriately documents orientation and training of new employees and students. Manages employees in hiring, coaching, or termination with limited supervision from leadership

• Routinely schedules and facilitates department meetings

• Provides guidance to lab support staff resolution to customer service issues within guidelines, and support education to clinical staff as appropriate or requested. Facilitates workflow when necessary

• Coordinates/facilitates the clinical experience of students in a Hospital or affiliated education program

• Serves as a liaison with other departments

• Actively participates in, and has knowledge of, laboratory and hospital Performance Improvement activities, including resolution of customer services issues, evaluation of new equipment and/or procedures or methods, preparation and review of staff quality and efficiency reports; and monitoring staff performance to enforce technical and service standards

• Monitors and manages daily operations for laboratory support services and oversees support staffs

• Works with vendors to ensure necessary supply availability and maintains technologies aligned with industry practices

• Develops ongoing quality assessment activities to ensure compliance with regulatory and governmental requirements

• Manages instrument maintenance and troubleshooting practices

• Recognizes that the attainment of knowledge is every employee's responsibility & accepts accountability for staying current on all written or electronic communication

• Manages budgeting, department metrics, departments goals, quality initiatives, strategic initiatives, department inventory expenses, labor productivity

• Oversee the Standard Operating Procedures and document control

• Oversees department's performance improvement and management activities.

• Performs complex problem solving for customers and staff, selection and ordering of select department supplies.

• Meets departmental goals to support service, clinical, team, financial and market metrics.

• Completes system and campus priorities supporting Affordable, Connected and Excellence in Patient Care.

• Works with AdventHealth Laboratory System Teams to make decisions in areas where systematic approaches are necessary.

• Follows and enforces appropriate safety policies including the appropriate use of PPE, hand washing, and hazardous chemical handling. Enforces and adheres to Chemical Hygiene plan and Infection Control policies. Job duties may include transport of hazardous waste from the point of generation to a designated secure storage area; employee will be required to complete initial training (prior to handling hazardous waste) and refresher training to include proper handling and transport of hazardous waste, and proper selection, use and disposal of personal protective equipment.

• Performs other duties as assigned

• Manages laboratory support staffs

Qualifications

The expertise and experiences you'll need to succeed:

REQUIRED:

• Associate's degree in related field

• Three years of related laboratory experience

• One year of leadership/management experience

• Basic Life Support (BLS) certification if required by facility

• Ability to provide daily direction to lab support staff

• Ability to ensure departmental compliance with regulatory and accreditation requirements

• Exhibits technical skills and aptitudes related to the specific laboratory specimen collections as performed in department or work area assigned.

• Displays the ability to comprehend, measure, reason, match, problem solve, and exercise judgment under minimal supervision.

• Strong organizational skills

• Exhibits ability to make appropriate decisions in stressful situations and handle multiple priorities and projects.

• Exercises mature, independent judgment and the ability to handle confidential information within Hospital guidelines and applicable regulations.

• Builds and maintains effective, productive teams and appropriate peer relationships to facilitate organizational objectives.

• Ability to utilize standard computer related applications, and ability to learn and apply new applications and programs.

• Must be able to read, write and speak conversational English

• Basic computer skills and knowledge of Microsoft Office

PREFERRED:

• Bachelor's degree in related field

• Five years of related laboratory experience

• Two years of leadership/management experience

• MLA(ASCP) OR PBT(ASCP)

• Certification as a laboratory professional (Medical Laboratory Technician, Medical Laboratory Scientist/Medical Technologist, Histotechnician, Histotechnologist, AND/OR Cytotechnologist or equivalent)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Laboratory

Organization: AdventHealth Waterman

Schedule: Full-time

Shift: 1 - Day

Req ID: 24000845

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.