Litigation Print Production Supervisor

About the Role

Responsible for overseeing the ligation print, copy and mail operation; with prompt and accurate reproduction of all print requests and prompt, accurate routing of mail and accountable items.

Your Impact

Responsible for coordinating the work effort of a group of employees delivering Litigation Copy and Print Work and varied Mail/Package services in a fast-paced environment. Responsible for day-to-day operations, achieving customer satisfaction through on time and accurate delivery of work product. While also exercising judgement within existing policies and procedures, recommending tactics for meeting work plans, mobilizing resources accordingly.

-Selects, develops and evaluates employees

-Manages job and staff scheduling

-Develops and manages relationships with daily and senior level administrators through formal and informal meetings

-Resolves complaints escalated by the customer or other end users

-Establishes production and staffing schedule to ensure on time completion of requests

-Evaluates requests to assess if overtime may be required; seeks appropriate approvals

-Ensures the appropriate levels of quality are achieved, implementing and monitoring application of quality control procedures

-Reviews electronic file for print readiness; prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.

-Ensures all activity is tracked and monitored for accuracy and reporting purposes.

-Manages the completion of daily convenience care functions as needed, including routine upkeep of equipment

-Responsible for overseeing the prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal -Services mail.

-Responsible for overseeing courier and accountable item activities (FedEx, UPS, Certified Mail, etc).

Additional Responsibilities

In addition to Litigation Production role, this role will be cross-trained in Hospitality, with additional duties that may include:

-Basic Kitchen setup and restocking

-Supply delivery to on-premise kitchen and event spaces

-Supply inventory and ordering

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role and requires a uniform and compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

-Associates Degree or equivalent experience preferred, plus less than one year of related experience.

-Strong leadership skills

-Organizational skills

-Basic computer skills/technical knowledge.

-Ability to multitask and prioritize in order to meet deadlines.

-Good customer service and communication skills.

-Ability to work with minimal supervision.

-Ability to work OT as needed.

-Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

-May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).

-Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

-Ability to lift up to 25lbs.

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at~~~ (~~~ )

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' ~~~/careers (~~~/) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us ~~~/careers (~~~/) .

#CSA

Posting Tags

#pm20 #li-jg1 #li-onsite

Location US-DE-Wilmington

Company Canon Solutions America, Inc.

Requisition ID 31952 Category Product Support Position Type Full-Time