Manager, Franchise Administration

At HoneyBaked, our commitment to our people, our product and our brand shows - and we also make it a priority to give back to the communities where we live and work. "Serve Others" and "Do the Right Thing" are core values for us - we believe in being authentic in everything we do and in living our Values in full view of the communities we serve. We have an entrepreneurial spirit that's brought us a lot of success and we're looking for a Manager, Franchise Administration to join the team. Our perfect candidate will thrive in a fun and casual environment, pay it forward daily, and add value to the company bymanaging Franchise Administration activities including coordinating the annual update to the Franchise Disclosure Document (FDD), managing the smooth and accurate flow of all franchise agreements from inception and approval to full execution, monitoring compliance to the contracts, communicating with outside counsel as necessary, assuring that procedures and processes are documented and up-to-date, and coordinating with other HBH departments on Franchise processes, procedures, compliance issues and communications.

NOTE: We have a hybrid work week with three days in the office and two days working from home.

WHAT THIS ROLE DOES

• Manages the process for new franchise agreements, transfers of ownership, renewals, terminations and ownership modifications while ensuring timely attention to contract requirements.

• Assures that various compliance issues, such as leases, insurance requirements, and adherence to the contract, are properly monitored. Takes action as appropriate to enforce compliance requirements.

• Prepares and approves all franchisee correspondence, including default notices as necessary. Maintains library of templates.

• Updates the Franchise Disclosure Document (FDD) annually with review by General Counsel and the Franchise team.

• Prepares Franchise Agreement Addendums for any Brand directives and Franchise community initiatives, and defines the process for completion.

• Maintains and updates the Franchise database system that retains franchisee, entity and contractual information. Provides information to the field, as needed, and performs reporting.

• Collaborates with HBH departments, including Accounting, to guide them on Franchise procedures, communications, issue resolution and compliance to the Franchise Agreement.

• Provides clear and articulate communications to the Franchise community with regard to Brand updates and regular communications.

• Documents and updates procedures relating to new contracts and compliance.

• Acts as liaison between the Franchise department and outside counsel.

• Aids in the pre-qualification of franchisee prospects.

• Stays informed and up-to-date on company policies and practices relating to Franchise Administration as well as industry updates.

• Helps educate staff and impacted departments on Franchise operations, standards, legal requirements and processes.

• Assists with Franchise conference planning.

• Other duties as assigned.

YOUR TRACK RECORD

Bachelor's degree and 4+ years' experience in Franchise Administration. Strong skills with Excel, Powerpoint and Word. Exceptional organizational skills and pays attention to detail with contracts and franchisee information. Ability to multi-task and work in a fast-paced environment. Strong verbal and written communication skills.

SUCCESS IN THIS POSITION IS SHOWN BY

Legal Support and Compliance

• Completes necessary documents and updates franchise agreements in a timely manner.

• Issues the FDD update within 120 days of fiscal year end.

• Comprehends legal documents, reaching out to attorney partners when necessary.

• Maintains cooperative relationship with attorney partners.

Franchise Administration Management

• Facilitates the processing of Franchise legal documents from inception to final execution in a timely manner and assures that all processes are complete as required.

• Handles information requests from prospects, customers, franchisees and business consultants effectively.

• Prepares effective and professionally written compliance communication, as required.

• Maintains and updates data in the Franchise database system.

• Works productively with other departments in regard to Franchise laws, requirements, practices and franchisee needs.

Work style

• Accepts responsibility for own actions and follows through on commitments.

• Looks for ways to improve and promote quality.

• Takes independent actions and calculated risks, and asks for and offers help when needed.

• Balances team and individual responsibilities and contributes to building a positive team spirit.

WHAT WE OFFER

Competitive salary and benefits plan, including a matched 401(k) and a culture where doing the right thing is the only thing to do...and where you can have fun (Really. It's in our Values. #notstuffy) We're proud of our company and to be an equal opportunity employer. Applicants for employment are considered without regard to race, sex, color, citizenship, national origin, religion, age, marital status, disability, military/uniformed service, sexual orientation, gender identity or expression or any other protected class under applicable federal, state or local law.

The Honey Baked Ham Company LLC is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.