Medical Appointment Clerk

Summary

C2 ALASKA, LLC

Maxwell AFB, AL

The Medical Appointment Clerk provides clerical/administrative support. Schedules appointments in Composite Health Care Systems (CHCS/AHLTA) or MHS GENESIS for primary care, specialty, and subspecialty medical care. Will call patients to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF. Serves as a medical records technician to process and maintain inpatient, outpatient, or ambulatory procedure unit medical records. Required to compile or extract medical records data to ensure compliance with regulatory requirements.

Responsibilities

• Answer main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.

• Arrange and schedule medical appointments and determine patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.

• Maintain appointment schedules using government computer systems and standard protocols and procedures. Validates basic CHCS patient demographic information prior to booking appointments for patients. Make required updates.

• Maintain accurate and up-to-date patient schedules and logs. Utilized government computer system tools and standard protocols and procedures (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.

• Call patients as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF.

• Obtain updates and file medical records. Obtains documentation as requested by healthcare providers (test results or documentation not yet filed in records).

• Organize and research patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.

• Initiates and locates patient medical records. Maintains medical records in accordance with prescribed directives.

• Conduct daily pull, delivery, and retrieval of patient records. Ensures arrival of medical records prior to appointment(s).

• Prepare reports regarding record statistics as necessary. Participates in records review as part of the facility's quality assurance program and in accordance with accreditation standards.

• Retire medical records in accordance with regulatory procedures and guidelines.

• Other duties as assigned.

Qualifications

• High school diploma or General Educational Development (GED) equivalency.

• Minimum one (1) year experience in a medical office setting.

• Qualified typist (computer keyboard) with minimum of 50 WPM.

• BLS certification through the American Red Cross or the American Heart Association.

Knowledge, Skills and Abilities

• Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.

• English language, correct grammar, spelling, punctuation, capitalization, and format to prepare and edit written correspondence, reports, and transcribed material.

• Ability to communicate effectively, both orally and in writing

• Possess general office administrative and clerical skills to perform receptionist duties and answer telephones.

• Ability to use standard office equipment, such as computers, typewriters, copiers, fax machines, telephone systems, and office automations systems, to perform a substantial range of medical record maintenance support.

• Knowledge of Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards;

• Knowledge of Accreditation Association for Ambulatory Health Care (AAAHC) for complete, prompt, and accurate health records.

• Ability to obtain and maintain a NACLC background investigation.

• Ability to lift and/or move up to 50 pounds.

Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

Any estimated salary provided by this job board may not align with Chenega's compensation program. Please apply to connect with a recruiter who can provide more details.

Executive Order 13495, The Non Displacement of Qualified Workers Under Service Contracts provide first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other application/resume of non-incumbents will not be reviewed.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program