Off-Campus Housing Transition Administrator

The Off-Campus Housing Office assists students and staff members not required or able to live in university housing with identifying secure, safe, and adequate housing off-campus. As the primary resource for the Homewood campus, this office provides support for various aspects of off-campus living including searching for housing, legal resources, and interpersonal conflicts or concerns. The office regularly assists and supports undergraduate students and provides guidance to graduate students working alongside property managers, community members, city council representatives and key university stakeholders, and campus partners.

We are seeking an Off-Campus Housing Transition Administrator who will report to the Director of Off-Campus Housing and directly support, create programming, and educate students looking to move off-campus into the neighborhoods surrounding the Homewood Campus. The person in this role will be tasked with connecting University residential students to information, resources, and events that will support a smooth transition from on-campus living to living off-campus. This position should know and understand the formal and informal departmental goals, standards, policies, and procedures which may include some familiarity of other departments within the school/division and demonstrate sensitivity to the interrelationship of both people and functions within the department.

Specific Duties & Responsibilities

• Develop and coordinate all annual housing fairs, workshops, and information sessions for second-year students. Maintain calendar of events on the web and in print for distribution and advertising.

• Work closely with the Residential Life team and other campus partners to offer specialized programming aimed at enhancing students' readiness to live off-campus independently.

• Conduct student satisfaction surveys, analyze data, and report findings assessing student satisfaction and identifying areas of concern. Work with the Director to strategize and implement new initiatives based on feedback and national trends.

• Interact with landlords and manage listings; develop, update, and maintain literature, flyers, and informational brochures.

• Respond to student concerns and advise students on locating appropriate off-campus accommodations; liaise with leasing consultants on behalf of students as necessary.

• Manage confidential information regarding students, staff, parents, and/or others.

• Maintain and edit website utilizing WordPress, digital photography, and other appropriate web development software, including downloading new information, extracting information and data, verification of hyperlinks, and creation of new web pages specific to education and resources for finding housing.

• Provide administrative support as needed, including setting up meetings, preparation of documents, assistance with communications, and/or event coordination and logistics. Answer calls, emails, and provide service to walk-ins.

• Serve as a purchaser for office supplies; manage inventory needs, marketing, and promotional purchases.

• Work closely with the On-Campus Living team to field inquiries and diffuse parent/student concerns.

• Participate in the hiring, training, and supervision of student office workers.

• Special projects and other duties as assigned.

Special Skills, Knowledge, & Abilities

• Ability to think creatively, be innovative, and manage multiple projects independently and/or as part of a team with strong attention to detail.

• Must possess strong interpersonal, communication (written and verbal), and organizational skills necessary to collaborate effectively and build strong working relationships across the department and division, and with external constituents. Analytical and problem-solving abilities.

• Demonstrated ability to show good judgment when working with students and communicating issues that are sensitive and confidential.

• Project management skills, with particular emphasis on the ability to be proactive, resourceful, and self-motivated.

• Proficiency with MS Office applications (Outlook, Word, and Excel).

• Experience with Adobe Creative Suite (Illustrator, InDesign, & PhotoShop), Qualtrics, and WordPress software products.

• Ability to work in a student-friendly environment and support the philosophy of excellent customer service in a diverse and inclusive university environment.

Additionally - This position will require some work outside of normal business hours and/or weekends. Remote work opportunities at various times throughout the year.

Minimum Qualifications

• Bachelors Degree.

• One year of experience in residence like/housing operations, student programming, advocacy, housing assignment process, or related area.

Preferred Qualifications

• Masters Degree preferred.

• Three years of progressively responsible administrative experience.

• Ability to interact professionally with students, parents, staff at all levels, and the community at large.

• Ability to effectively handle multiple tasks, prioritize directives from several different sources, complete projects within a given time frame, and organize daily workload according to new and developing situations.

• Previous work in a collegiate environment and programming/event planning skills.

• Demonstrated experience with student support and advocacy.

• Ability to create marketing materials, brochures, correspondence, and reports. (Candidates invited to interview are welcome to bring samples of design work).

Classified Title: Student Housing Administrator

Job Posting Title (Working Title): Off-Campus Housing Transition Administrator

Role/Level/Range: ACRO37.5/03/CE

Starting Salary Range: Min $38,025 - Max $68,250 Annually (Commensurate with experience)

Employee group: Full Time

Schedule: Mon - Fri / 8:30 AM - 5:00 PM

Exempt Status: Exempt

Location: Homewood Campus

Department name: Housing Operations 1

Personnel area: University Student Services

Equal Opportunity Employer

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.